Catalog · Industry and sector · D9

Global Capability Centers

A practical learning journey for both headquarters stakeholders and center teams, moving beyond cost arbitrage toward strategic enterprise capability.

15 Capability Courses · 4 Foundation · 8 Intermediate · 3 Advanced

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Capability Courses in this group

CodeCapability CourseLevel
IN-GCC-101Introduction to Global Capability Centers: Definitions and Industry EvolutionFoundation
IN-GCC-102Operating Models: Captive, BOT, Hybrid, and Global Business ServicesFoundation
IN-GCC-103Strategic Location Selection and Market Entry for GCCsFoundation
IN-GCC-104Governance, Decision Rights, and Escalation Paths in Global CentersIntermediate
IN-GCC-105Service Delivery Excellence: SLAs, KPIs, and Performance ReviewsIntermediate
IN-GCC-106Compliance and Risk: Data Protection and Transfer Pricing in GCCsIntermediate
IN-GCC-107Building Organizational Maturity and Centers of ExcellenceIntermediate
IN-GCC-108Sector-Calibrated Operating Model DesignIntermediate
IN-GCC-109Cross-Cultural Collaboration and Distributed Team LeadershipFoundation
IN-GCC-110Strategic Talent Acquisition, Employer Branding, and Career ArchitectureIntermediate
IN-GCC-111Executing Build-Operate-Transfer Transitions and Vendor GovernanceAdvanced
IN-GCC-112GCC Mergers, Acquisitions, and Integration ManagementAdvanced
IN-GCC-113AI, Automation, and Innovation in Global Capability CentersIntermediate
IN-GCC-114Building Enterprise-Facing AI and Product Development CapabilitiesAdvanced
IN-GCC-115Communicating GCC Value: Beyond Cost-Savings NarrativesIntermediate

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A short walkthrough of these Capability Courses, the platform, and your deployment options.

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