Capability Course catalog

693 Capability Courses in 44 groups across four layers. Open a group to see its courses, search by title or course code, or use the index to jump to a group.

693 Capability Courses in 44 groups

Organization-wide

Assigned to every employee, regardless of function, level or location.

A1Mandatory, Statutory and Compliance20 Capability Courses

Assigned on joining and refreshed annually. Localized for Indian statutory requirements and for US, UK and EU jurisdictions.

CodeCapability CourseLevel
ORG-CMP-101Code of Conduct and Business EthicsFoundation
ORG-CMP-102Prevention of Sexual Harassment at the Workplace (POSH, India)Foundation
ORG-CMP-103Prevention of Workplace Harassment and Discrimination (Global)Foundation
ORG-CMP-104Anti-Bribery and Anti-CorruptionFoundation
ORG-CMP-105Foreign Corrupt Practices Act and UK Bribery Act EssentialsIntermediate
ORG-CMP-106Anti-Money Laundering AwarenessFoundation
ORG-CMP-107Competition and Antitrust Law BasicsIntermediate
ORG-CMP-108Insider Trading and Market ConductFoundation
ORG-CMP-109Conflict of Interest Identification and DisclosureFoundation
ORG-CMP-110Gifts, Hospitality and Entertainment PolicyFoundation
ORG-CMP-111Whistleblower Protection and Speak Up CultureFoundation
ORG-CMP-112Third Party and Vendor Due DiligenceIntermediate
ORG-CMP-113Trade Compliance, Sanctions and Export ControlsIntermediate
ORG-CMP-114Records Management and Document RetentionFoundation
ORG-CMP-115Fraud Awareness and PreventionFoundation
ORG-CMP-116Modern Slavery and Ethical SourcingFoundation
ORG-CMP-117Labor Law Essentials for Employees (India)Foundation
ORG-CMP-118Employment Law Essentials (US and EU)Foundation
ORG-CMP-119Environmental, Social and Governance FundamentalsFoundation
ORG-CMP-120Business Responsibility and Sustainability Reporting AwarenessIntermediate
A2Information Security, Data Privacy and Digital Risk15 Capability Courses

A mandatory annual track for all employees and contractors with system access. Modules are refreshed each quarter.

CodeCapability CourseLevel
ORG-SEC-101Information Security Awareness EssentialsFoundation
ORG-SEC-102Phishing, Social Engineering and Email ThreatsFoundation
ORG-SEC-103Password Hygiene and Multi Factor AuthenticationFoundation
ORG-SEC-104Safe Remote and Hybrid WorkingFoundation
ORG-SEC-105Mobile Device and Bring Your Own Device SecurityFoundation
ORG-SEC-106Data Classification and HandlingFoundation
ORG-SEC-107Digital Personal Data Protection Act Essentials (India)Foundation
ORG-SEC-108General Data Protection Regulation Essentials for EmployeesFoundation
ORG-SEC-109CCPA and US State Privacy Law AwarenessFoundation
ORG-SEC-110Incident Reporting and Breach Response BasicsFoundation
ORG-SEC-111Physical Security and Clean Desk PracticesFoundation
ORG-SEC-112Cloud and Collaboration Tool SecurityIntermediate
ORG-SEC-113Intellectual Property and ConfidentialityFoundation
ORG-SEC-114Acceptable Use of Company TechnologyFoundation
ORG-SEC-115Deepfakes, Voice Cloning and Identity Fraud AwarenessFoundation
A3Health, Safety and Wellbeing10 Capability Courses

Applicable across office, plant and field environments.

CodeCapability CourseLevel
ORG-HSE-101Workplace Health and Safety FundamentalsFoundation
ORG-HSE-102Fire Safety and Emergency EvacuationFoundation
ORG-HSE-103First Aid and Medical Emergency Response AwarenessFoundation
ORG-HSE-104Ergonomics for Office and Remote WorkersFoundation
ORG-HSE-105Road and Travel SafetyFoundation
ORG-HSE-106Business Continuity and Crisis PreparednessFoundation
ORG-HSE-107Mental Health Awareness at WorkFoundation
ORG-HSE-108Stress Management and Burnout PreventionFoundation
ORG-HSE-109Financial Wellbeing BasicsFoundation
ORG-HSE-110Substance Abuse and Fitness for DutyFoundation
A4Culture, Inclusion and Ways of Working10 Capability Courses

Deployed during onboarding and reinforced through annual culture campaigns. Can be co-branded with your values framework.

CodeCapability CourseLevel
ORG-CUL-101Living the Organization ValuesFoundation
ORG-CUL-102New Hire Onboarding and Organization OrientationFoundation
ORG-CUL-103Diversity, Equity, Inclusion and BelongingFoundation
ORG-CUL-104Unconscious Bias at WorkFoundation
ORG-CUL-105Respect, Civility and Psychological SafetyFoundation
ORG-CUL-106Working Across Cultures and Time ZonesFoundation
ORG-CUL-107Accessibility and Inclusive Design AwarenessFoundation
ORG-CUL-108Hybrid Work Etiquette and NormsFoundation
ORG-CUL-109Sustainability in Everyday WorkFoundation
ORG-CUL-110Employer Brand and Social Media ConductFoundation
A5Artificial Intelligence Literacy and Enablement13 Capability Courses

The anchor course is delivered with role specific application labs, so every learner leaves with at least three usable workflows from their own job.

CodeCapability CourseLevel
ORG-AI-101Understanding AI: Foundations and Workplace RelevanceFoundation
ORG-AI-102How Modern AI Works: Data, Patterns, and OutputFoundation
ORG-AI-103Generative AI Capabilities and Business ApplicationsFoundation
ORG-AI-104Prompt Writing Essentials: Structuring for SuccessFoundation
ORG-AI-105Responsible and Ethical Use of AI at WorkFoundation
ORG-AI-106Data Privacy, Confidentiality, and Acceptable UseFoundation
ORG-AI-107Detecting and Correcting AI Output RisksFoundation
ORG-AI-108Building Your Personal AI WorkflowIntermediate
ORG-AI-109Using AI Assistants in Productivity and Collaboration ToolsFoundation
ORG-AI-110Automating Routine Work with AI AgentsIntermediate
ORG-AI-111AI Governance, Regulation, and Compliance in the WorkplaceIntermediate
ORG-AI-112Redefining Your Role: Working Alongside AIFoundation
ORG-AI-113Mastering AI Economics: Strategic Cost Management for Enterprise LeadersIntermediate
A6Foundational Workplace Capability12 Capability Courses

Universal skills expected of every employee. Frequently bundled as a first year pathway for early career hires.

CodeCapability CourseLevel
ORG-FND-101Business Writing for ImpactFoundation
ORG-FND-102Professional Email and Messaging EtiquetteFoundation
ORG-FND-103Running and Participating in Effective Virtual MeetingsFoundation
ORG-FND-104Time Management and Personal ProductivityFoundation
ORG-FND-105Critical Thinking and Problem Solving BasicsFoundation
ORG-FND-106Data Literacy for EveryoneFoundation
ORG-FND-107Presentation Skills EssentialsFoundation
ORG-FND-108Collaboration and Teamwork FundamentalsFoundation
ORG-FND-109Giving and Receiving FeedbackFoundation
ORG-FND-110Adaptability and Change ReadinessFoundation
ORG-FND-111Customer Centricity for Every EmployeeFoundation
ORG-FND-112Digital Fluency and Everyday ToolsFoundation

Function-based

Driven by functional expertise and domain specialization.

B1Human Resources16 Capability Courses

Built for HR generalists, business partners, centers of excellence and shared services teams.

CodeCapability CourseLevel
FN-HRM-101Role Definition for Performance ClarityFoundation
FN-HRM-102Structured Interviewing for Consistent Candidate AssessmentIntermediate
FN-HRM-103Mitigating Bias in Selection DecisionsIntermediate
FN-HRM-104Defensible Decision-Making and DocumentationIntermediate
FN-HRM-105Employer Brand and Recruitment MarketingIntermediate
FN-HRM-106Optimizing Candidate Experience and MetricsIntermediate
FN-HRM-107Job Architecture and Role EvaluationIntermediate
FN-HRM-108Compensation Design and Pay EquityIntermediate
FN-HRM-109Performance Management System DesignIntermediate
FN-HRM-110Learning and Development StrategyIntermediate
FN-HRM-111Learning Needs Analysis and Curriculum DesignIntermediate
FN-HRM-112Strategic HR Business PartneringAdvanced
FN-HRM-113Organization Design and Workforce PlanningAdvanced
FN-HRM-114HR Analytics and Workforce ReportingFoundation
FN-HRM-115HR Technology Implementation and Data GovernanceIntermediate
FN-HRM-116Employee Relations, Payroll, and AI in HRIntermediate
B2Finance and Accounting16 Capability Courses
CodeCapability CourseLevel
FN-FIN-101Financial Accounting FundamentalsFoundation
FN-FIN-102Management Accounting and Cost ControlFoundation
FN-FIN-103Budgeting, Forecasting and Variance AnalysisIntermediate
FN-FIN-104Financial Statement AnalysisIntermediate
FN-FIN-105Working Capital and Cash Flow ManagementIntermediate
FN-FIN-106Treasury and Foreign Exchange BasicsIntermediate
FN-FIN-107Direct and Indirect Taxation Essentials (India)Intermediate
FN-FIN-108Global Tax and Transfer Pricing AwarenessAdvanced
FN-FIN-109Internal Controls and Sarbanes Oxley ReadinessIntermediate
FN-FIN-110Audit Readiness and CoordinationIntermediate
FN-FIN-111Capital Budgeting and Investment AppraisalIntermediate
FN-FIN-112Business Valuation FundamentalsAdvanced
FN-FIN-113Revenue Recognition under Ind AS and IFRSAdvanced
FN-FIN-114Procure to Pay and Order to Cash ControlsFoundation
FN-FIN-115Financial Modeling in ExcelIntermediate
FN-FIN-116Artificial Intelligence and Automation in FinanceIntermediate
B3Sales and Business Development16 Capability Courses

Applicable to inside sales, field sales, enterprise sales and channel teams. Includes simulation based practice.

CodeCapability CourseLevel
FN-SLS-101Consultative Selling FundamentalsFoundation
FN-SLS-102Solution and Value Based SellingIntermediate
FN-SLS-103Account Planning and Territory ManagementIntermediate
FN-SLS-104Prospecting and Pipeline DevelopmentFoundation
FN-SLS-105Sales Negotiation and Deal ClosureIntermediate
FN-SLS-106Key Account ManagementIntermediate
FN-SLS-107Enterprise and Complex Deal SellingAdvanced
FN-SLS-108Channel and Partner Sales ManagementIntermediate
FN-SLS-109Sales Forecasting and Pipeline HygieneIntermediate
FN-SLS-110CRM Discipline and Sales OperationsFoundation
FN-SLS-111Proposal Writing and Bid ManagementIntermediate
FN-SLS-112Objection Handling and Competitive PositioningFoundation
FN-SLS-113Cross Selling and UpsellingFoundation
FN-SLS-114Sales Coaching for Frontline PerformanceIntermediate
FN-SLS-115Pricing and Discount GovernanceIntermediate
FN-SLS-116Artificial Intelligence for Sales ProductivityIntermediate
B4Marketing and Brand16 Capability Courses

Spans brand, digital, product marketing and analytics. Refreshed on a rolling basis.

CodeCapability CourseLevel
FN-MKT-101Marketing Fundamentals and the Marketing MixFoundation
FN-MKT-102Brand Strategy and PositioningIntermediate
FN-MKT-103Customer Segmentation and Persona DevelopmentIntermediate
FN-MKT-104Digital Marketing EssentialsFoundation
FN-MKT-105Search Engine Optimization and Paid SearchIntermediate
FN-MKT-106Social Media Marketing and Community BuildingFoundation
FN-MKT-107Content Marketing and Editorial PlanningIntermediate
FN-MKT-108Marketing Automation and Lifecycle CampaignsIntermediate
FN-MKT-109Performance Marketing and AttributionAdvanced
FN-MKT-110Market Research and Consumer InsightIntermediate
FN-MKT-111Product Marketing and Go To Market PlanningIntermediate
FN-MKT-112Account Based MarketingAdvanced
FN-MKT-113Public Relations and Influencer EngagementIntermediate
FN-MKT-114Marketing Analytics and Return on InvestmentAdvanced
FN-MKT-115Event and Experiential MarketingFoundation
FN-MKT-116Generative AI for Marketing and ContentIntermediate
B5Information Technology and Engineering16 Capability Courses

Designed for technology teams in both product organizations and enterprise IT. Hands on labs included where the topic supports it.

CodeCapability CourseLevel
FN-ITE-101Software Development Lifecycle FundamentalsFoundation
FN-ITE-102Agile and Scrum PracticesFoundation
FN-ITE-103Cloud Computing FundamentalsFoundation
FN-ITE-104Cloud Architecture Across AWS, Azure, and Google CloudIntermediate
FN-ITE-105Database Design and ManagementIntermediate
FN-ITE-106API Design and IntegrationIntermediate
FN-ITE-107Enterprise Architecture FundamentalsIntermediate
FN-ITE-108Test Automation and Quality EngineeringIntermediate
FN-ITE-109Site Reliability Engineering BasicsIntermediate
FN-ITE-110DevOps and Continuous DeliveryIntermediate
FN-ITE-111Network Fundamentals and InfrastructureFoundation
FN-ITE-112IT Service Management and ITIL PracticesAdvanced
FN-ITE-113Application Security and Secure CodingFoundation
FN-ITE-114Low-Code and No-Code Application DevelopmentIntermediate
FN-ITE-115Technical Debt and Legacy ModernizationIntermediate
FN-ITE-116AI-Assisted Software EngineeringIntermediate
B6Operations and Service Delivery16 Capability Courses

Relevant to service delivery organizations, back office operations, shared services and global capability centers.

CodeCapability CourseLevel
FN-OPS-101Operations Management FundamentalsFoundation
FN-OPS-102Process Mapping and Standard Operating ProceduresFoundation
FN-OPS-103Capacity Planning and Resource UtilizationIntermediate
FN-OPS-104Service Level Management and Operational MetricsIntermediate
FN-OPS-105Shift Planning and Workforce SchedulingFoundation
FN-OPS-106Cost to Serve and Operational EfficiencyIntermediate
FN-OPS-107Outsourcing and Vendor GovernanceIntermediate
FN-OPS-108Global Capability Center Operating ModelsIntermediate
FN-OPS-109Transition and Knowledge Transfer ManagementIntermediate
FN-OPS-110Incident and Escalation ManagementFoundation
FN-OPS-111Operational Risk and Control TestingIntermediate
FN-OPS-112Robotic Process Automation FoundationsFoundation
FN-OPS-113Command Center and Operational ReportingIntermediate
FN-OPS-114Facilities and Site Operations CoordinationFoundation
FN-OPS-115Continuous Improvement in Service OperationsIntermediate
FN-OPS-116Artificial Intelligence in Operations and Intelligent AutomationIntermediate
B7Supply Chain, Procurement and Logistics16 Capability Courses

Covers plan, source, make and deliver. Applicable to manufacturing, retail and consumer products supply chains.

CodeCapability CourseLevel
FN-SCP-101Supply Chain Management FundamentalsFoundation
FN-SCP-102Demand Planning and ForecastingIntermediate
FN-SCP-103Sales and Operations PlanningIntermediate
FN-SCP-104Inventory Management and OptimizationIntermediate
FN-SCP-105Strategic Sourcing and Category ManagementIntermediate
FN-SCP-106Supplier Selection and EvaluationFoundation
FN-SCP-107Contract Negotiation for ProcurementIntermediate
FN-SCP-108Supplier Relationship and Performance ManagementIntermediate
FN-SCP-109Logistics, Warehousing and DistributionFoundation
FN-SCP-110International Trade, Customs and DocumentationIntermediate
FN-SCP-111Supply Chain Risk and ResilienceAdvanced
FN-SCP-112Sustainable and Responsible SourcingIntermediate
FN-SCP-113Total Cost of Ownership and Cost ModelingIntermediate
FN-SCP-114Procurement Digitization and Electronic SourcingIntermediate
FN-SCP-115Import and Export Compliance OperationsIntermediate
FN-SCP-116Artificial Intelligence and Analytics in Supply ChainIntermediate
B8Legal, Risk and Compliance16 Capability Courses

Built for in house legal teams, company secretarial functions, risk officers and compliance practitioners.

CodeCapability CourseLevel
FN-LRC-101Contract Lifecycle ManagementFoundation
FN-LRC-102Commercial Contract Drafting and ReviewIntermediate
FN-LRC-103Intellectual Property ManagementIntermediate
FN-LRC-104Data Protection and Privacy Program ManagementIntermediate
FN-LRC-105Enterprise Risk Management FrameworkIntermediate
FN-LRC-106Regulatory Change ManagementIntermediate
FN-LRC-107Litigation and Dispute Management BasicsFoundation
FN-LRC-108Corporate Secretarial and Board GovernanceIntermediate
FN-LRC-109Legal Due Diligence in Mergers and AcquisitionsAdvanced
FN-LRC-110Compliance Program Design and MonitoringIntermediate
FN-LRC-111Internal Investigations and Case ManagementAdvanced
FN-LRC-112Employment Law for PractitionersIntermediate
FN-LRC-113Third Party Risk ManagementIntermediate
FN-LRC-114Policy Writing and Governance DocumentationFoundation
FN-LRC-115Regulatory Reporting and Statutory FilingsIntermediate
FN-LRC-116Artificial Intelligence and Legal TechnologyIntermediate
B9Customer Success and Support16 Capability Courses

Covers frontline service, technical support and subscription customer success. Includes call simulation and de-escalation practice.

CodeCapability CourseLevel
FN-CSS-101Customer Service Excellence FundamentalsFoundation
FN-CSS-102Voice and Chat Support SkillsFoundation
FN-CSS-103Handling Difficult Customers and De-escalationFoundation
FN-CSS-104Customer Onboarding and AdoptionIntermediate
FN-CSS-105Customer Success Planning and Business ReviewsIntermediate
FN-CSS-106Renewals, Retention and Churn PreventionIntermediate
FN-CSS-107Service Recovery and Complaint ResolutionFoundation
FN-CSS-108Customer Experience Journey MappingIntermediate
FN-CSS-109Net Promoter Score and Voice of Customer ProgramsIntermediate
FN-CSS-110Knowledge Base and Self Service DesignIntermediate
FN-CSS-111Contact Center Metrics and Quality MonitoringIntermediate
FN-CSS-112Omnichannel Support OperationsIntermediate
FN-CSS-113Technical Support Troubleshooting DisciplineFoundation
FN-CSS-114Escalation Management for Support TeamsIntermediate
FN-CSS-115Customer Advocacy and Reference ProgramsIntermediate
FN-CSS-116AI Chatbots and Assisted ServiceIntermediate
B10Product Management and Design16 Capability Courses

Relevant to product managers, designers and researchers in software, platform and digitally enabled businesses.

CodeCapability CourseLevel
FN-PMD-101Product Management FundamentalsFoundation
FN-PMD-102Product Discovery and Customer ResearchIntermediate
FN-PMD-103Product Strategy and RoadmappingIntermediate
FN-PMD-104Writing Requirements and User StoriesFoundation
FN-PMD-105Prioritization Frameworks and Trade Off DecisionsIntermediate
FN-PMD-106Product Metrics and ExperimentationIntermediate
FN-PMD-107Pricing and Packaging for ProductsAdvanced
FN-PMD-108User Experience Design FundamentalsFoundation
FN-PMD-109Design Thinking in PracticeFoundation
FN-PMD-110Prototyping and Usability TestingIntermediate
FN-PMD-111Design Systems and Accessibility StandardsIntermediate
FN-PMD-112Product Launch and CommercializationIntermediate
FN-PMD-113Platform and Ecosystem Product StrategyAdvanced
FN-PMD-114Managing the Product Lifecycle and SunsettingAdvanced
FN-PMD-115Working with Engineering as a Product ManagerFoundation
FN-PMD-116Artificial Intelligence Enabled Product DevelopmentIntermediate
B11Quality and Continuous Improvement16 Capability Courses

A structured pathway from quality awareness through to certification aligned belt programs.

CodeCapability CourseLevel
FN-QCI-101Quality Management System FundamentalsFoundation
FN-QCI-102ISO 9001 Awareness and ImplementationFoundation
FN-QCI-103Lean Fundamentals and Waste EliminationFoundation
FN-QCI-104Six Sigma Yellow BeltFoundation
FN-QCI-105Six Sigma Green BeltIntermediate
FN-QCI-106Root Cause Analysis TechniquesFoundation
FN-QCI-107Statistical Process ControlIntermediate
FN-QCI-108Failure Mode and Effects AnalysisIntermediate
FN-QCI-109Internal Quality AuditingIntermediate
FN-QCI-110Corrective and Preventive Action ManagementFoundation
FN-QCI-111Kaizen and Daily Improvement PracticesFoundation
FN-QCI-112Process Benchmarking and Maturity AssessmentIntermediate
FN-QCI-113Cost of Poor QualityIntermediate
FN-QCI-114Design of Experiments BasicsAdvanced
FN-QCI-115Quality Documentation and TraceabilityFoundation
FN-QCI-116Artificial Intelligence and Analytics for Quality AssuranceIntermediate
B12Corporate Communications and Public Affairs16 Capability Courses

For internal communications, external communications, investor relations and public affairs teams.

CodeCapability CourseLevel
FN-COM-101Corporate Communications FundamentalsFoundation
FN-COM-102Internal Communications StrategyIntermediate
FN-COM-103Executive Communications and Speech WritingAdvanced
FN-COM-104Media Relations and Press EngagementIntermediate
FN-COM-105Crisis Communications ManagementAdvanced
FN-COM-106Employee Communication During ChangeIntermediate
FN-COM-107Storytelling for OrganizationsFoundation
FN-COM-108Investor Relations Communications BasicsIntermediate
FN-COM-109Corporate Social Responsibility CommunicationsFoundation
FN-COM-110Managing Corporate Social ChannelsFoundation
FN-COM-111Annual Report and Disclosure CommunicationsIntermediate
FN-COM-112Stakeholder Mapping and EngagementIntermediate
FN-COM-113Visual Identity and Brand GovernanceFoundation
FN-COM-114Intranet and Digital Workplace ContentFoundation
FN-COM-115Public Affairs and Government Relations BasicsIntermediate
FN-COM-116Artificial Intelligence in Content Production and CommunicationsIntermediate
B13Strategy, Transformation and Project Management16 Capability Courses

Serves strategy teams, transformation offices and project management professionals.

CodeCapability CourseLevel
FN-STP-101Strategy Fundamentals and Competitive AnalysisFoundation
FN-STP-102Market Entry and Growth StrategyIntermediate
FN-STP-103Business Model Design and InnovationIntermediate
FN-STP-104Strategic Planning and Objectives and Key Results DeploymentIntermediate
FN-STP-105Project Management FundamentalsFoundation
FN-STP-106Program and Portfolio ManagementIntermediate
FN-STP-107Project Scheduling, Cost and Risk ControlIntermediate
FN-STP-108Business Case Development and Benefits RealizationIntermediate
FN-STP-109Change Management FundamentalsFoundation
FN-STP-110Stakeholder Management for TransformationIntermediate
FN-STP-111Mergers, Acquisitions and Integration ManagementAdvanced
FN-STP-112Operating Model DesignAdvanced
FN-STP-113Digital Transformation Program LeadershipAdvanced
FN-STP-114Project Management Office Setup and GovernanceIntermediate
FN-STP-115Consulting Skills and Structured Problem SolvingIntermediate
FN-STP-116Artificial Intelligence Strategy and Transformation PlanningAdvanced
B14Data, Analytics and Artificial Intelligence14 Capability Courses

A technical pathway for analysts, data engineers and data science teams, with entry points for business users.

CodeCapability CourseLevel
FN-DAA-101Data Fundamentals and Data GovernanceFoundation
FN-DAA-102Data Quality ManagementIntermediate
FN-DAA-103Data Warehousing and Data ModelingIntermediate
FN-DAA-104Data Engineering Pipelines OverviewIntermediate
FN-DAA-105SQL for AnalystsFoundation
FN-DAA-106Python for Data AnalysisIntermediate
FN-DAA-107Data Visualization and Dashboard DesignIntermediate
FN-DAA-108Storytelling with Data for Decision MakersIntermediate
FN-DAA-109Statistics for Business DecisionsIntermediate
FN-DAA-110Machine Learning FundamentalsIntermediate
FN-DAA-111Building and Evaluating Predictive ModelsAdvanced
FN-DAA-112Natural Language Processing ApplicationsAdvanced
FN-DAA-113Large Language Models and Enterprise ApplicationsAdvanced
FN-DAA-114Responsible AI and Model GovernanceAdvanced
B15Administration, Facilities and Workplace Services16 Capability Courses

Often overlooked in enterprise catalogs. This set professionalizes the administration and workplace services function.

CodeCapability CourseLevel
FN-AFW-101Office Administration FundamentalsFoundation
FN-AFW-102Executive Assistance and Calendar ManagementFoundation
FN-AFW-103Travel and Expense Policy AdministrationFoundation
FN-AFW-104Facilities Management EssentialsFoundation
FN-AFW-105Workplace Space Planning and UtilizationIntermediate
FN-AFW-106Vendor Coordination for Support ServicesFoundation
FN-AFW-107Corporate Event and Meeting LogisticsFoundation
FN-AFW-108Security and Visitor ManagementFoundation
FN-AFW-109Fleet and Transport AdministrationFoundation
FN-AFW-110Energy Management and Green BuildingsIntermediate
FN-AFW-111Asset Tracking and Equipment InventoryFoundation
FN-AFW-112Housekeeping and Cafeteria Service StandardsFoundation
FN-AFW-113Business Continuity for Workplace ServicesIntermediate
FN-AFW-114Contract and Lease Administration BasicsIntermediate
FN-AFW-115Workplace Experience and Employee AmenitiesIntermediate
FN-AFW-116Digital Tools for Workplace AdministrationFoundation

Role-based

Aligned to the scope of judgment a person carries, not seniority of title.

C1Individual Contributors24 Capability Courses

For professionals who deliver through their own expertise and influence rather than through direct reports.

CodeCapability CourseLevel
RB-ICR-101Owning Your Role: Accountability and DeliveryFoundation
RB-ICR-102Managing Yourself: Priorities, Energy, and FocusFoundation
RB-ICR-103Goal Setting and Personal ObjectivesFoundation
RB-ICR-104Structured Communication for ProfessionalsFoundation
RB-ICR-105Influencing Without AuthorityIntermediate
RB-ICR-106Building Effective Working RelationshipsFoundation
RB-ICR-107Managing Up and Working with Your ManagerFoundation
RB-ICR-108Professional Assertiveness and Speaking UpFoundation
RB-ICR-109Problem Solving and Root Cause ThinkingFoundation
RB-ICR-110Decision Making Under AmbiguityIntermediate
RB-ICR-111Business Acumen for Individual ContributorsFoundation
RB-ICR-112Financial Literacy for Non-Finance ProfessionalsFoundation
RB-ICR-113Presenting to Senior AudiencesIntermediate
RB-ICR-114Effective Documentation and Knowledge SharingFoundation
RB-ICR-115Managing Multiple Stakeholders and DeadlinesIntermediate
RB-ICR-116Personal Brand and Professional PresenceFoundation
RB-ICR-117Career Ownership and Development PlanningFoundation
RB-ICR-118Networking Inside and Outside the OrganizationFoundation
RB-ICR-119Learning Agility and Continuous UpskillingFoundation
RB-ICR-120Emotional Intelligence at WorkFoundation
RB-ICR-121Resilience and Recovering from SetbacksFoundation
RB-ICR-122Conflict Resolution for PeersIntermediate
RB-ICR-123Mentoring and Supporting New ColleaguesIntermediate
RB-ICR-124Preparing for Your First Leadership RoleIntermediate
C2Managers: Leading People, Teams and Sub Functions30 Capability Courses

For first time managers through to senior managers who lead other managers. Designed for cohort based delivery with manager forums and on the job assignments.

CodeCapability CourseLevel
RB-MGR-101Transitioning to Management: The First 90 DaysFoundation
RB-MGR-102Understanding the Manager's Role in the OrganizationFoundation
RB-MGR-103Setting Direction and Cascading GoalsFoundation
RB-MGR-104Performance Conversations and Goal ReviewsFoundation
RB-MGR-105Giving Difficult FeedbackIntermediate
RB-MGR-106Recognition and MotivationFoundation
RB-MGR-107Delegation and Work AllocationFoundation
RB-MGR-108Coaching for Performance and GrowthFoundation
RB-MGR-109Building High Performing TeamsIntermediate
RB-MGR-110Team Psychological Safety and TrustIntermediate
RB-MGR-111Managing Conflict Within TeamsIntermediate
RB-MGR-112Managing UnderperformanceFoundation
RB-MGR-113Hiring and Structured Interviewing for ManagersIntermediate
RB-MGR-114Onboarding and Integrating New Team MembersIntermediate
RB-MGR-115Managing Hybrid and Distributed TeamsIntermediate
RB-MGR-116Running Effective Team Meetings and RitualsIntermediate
RB-MGR-117Capacity Planning and Workload BalancingIntermediate
RB-MGR-118Budget and Cost Management for ManagersIntermediate
RB-MGR-119Managing Cross-Functional ProjectsAdvanced
RB-MGR-120Stakeholder Management for ManagersIntermediate
RB-MGR-121Leading Change at Team LevelIntermediate
RB-MGR-122Decision Making and Escalation JudgmentIntermediate
RB-MGR-123Managing Talent, Career Paths, and Development PlansAdvanced
RB-MGR-124Succession and Bench Strength at Team LevelIntermediate
RB-MGR-125Inclusive Leadership in Everyday ManagementIntermediate
RB-MGR-126Employee Wellbeing and Preventing Team BurnoutIntermediate
RB-MGR-127Managing Conduct and Disciplinary BasicsFoundation
RB-MGR-128Leading Managers and Sub-Function LeadershipIntermediate
RB-MGR-129Data Driven Management and Team AnalyticsIntermediate
RB-MGR-130Leading Teams in an AI-Enabled WorkplaceAdvanced
C3Directors and Executives: Leading Organizations, Departments, Units and Profit Centers30 Capability Courses

For senior leaders accountable for a business unit or profit and loss statement. Emphasizes enterprise judgment, capital stewardship and external stakeholder leadership.

CodeCapability CourseLevel
RB-EXE-101From Functional Leader to Enterprise LeaderAdvanced
RB-EXE-102Strategic Thinking for Senior LeadersAdvanced
RB-EXE-103Shaping and Communicating VisionAdvanced
RB-EXE-104Enterprise Value Creation and Profit and Loss OwnershipAdvanced
RB-EXE-105Financial Stewardship for ExecutivesAdvanced
RB-EXE-106Capital Allocation and Investment DecisionsAdvanced
RB-EXE-107Board Engagement and Corporate Governance for ExecutivesAdvanced
RB-EXE-108Executive Presence and GravitasAdvanced
RB-EXE-109Executive Storytelling & PersuasionAdvanced
RB-EXE-110Leading Organization Wide ChangeAdvanced
RB-EXE-111Organization Design for Senior LeadersAdvanced
RB-EXE-112Culture Shaping and Values StewardshipAdvanced
RB-EXE-113Building and Leading a Senior Leadership TeamAdvanced
RB-EXE-114Executive Talent Strategy and SuccessionAdvanced
RB-EXE-115Enterprise Risk OversightAdvanced
RB-EXE-116Crisis Leadership and Decision Making Under PressureAdvanced
RB-EXE-117Mergers, Acquisitions, and Post Merger LeadershipAdvanced
RB-EXE-118Negotiating High Stakes Commercial AgreementsAdvanced
RB-EXE-119Stakeholder and Investor EngagementAdvanced
RB-EXE-120Media Readiness for ExecutivesAdvanced
RB-EXE-121Government, Regulator and Industry Body EngagementAdvanced
RB-EXE-122Competitive Strategy and Market PositioningAdvanced
RB-EXE-123Digital and Artificial Intelligence Strategy for the EnterpriseAdvanced
RB-EXE-124Data Driven Executive Decision MakingAdvanced
RB-EXE-125Sustainability and ESG LeadershipAdvanced
RB-EXE-126Global Operating Models and Cross Border LeadershipAdvanced
RB-EXE-127Global Capability Center Leadership and Value ExpansionAdvanced
RB-EXE-128Innovation, New Ventures and Portfolio BetsAdvanced
RB-EXE-129Leadership Ethics and Reputation ManagementAdvanced
RB-EXE-130Personal Leadership Brand and Coaching ReadinessAdvanced

Industry and sector

The vocabulary, regulation, economics and operating practice of a specific sector.

D1Technology and Software20 Capability Courses

For software product companies, IT services firms, platform businesses and technology capability centers.

CodeCapability CourseLevel
IN-TCH-101Technology Industry Landscape and Business ModelsFoundation
IN-TCH-102Software as a Service Metrics and Unit EconomicsIntermediate
IN-TCH-103Product Led Growth FundamentalsIntermediate
IN-TCH-104Software Licensing and Subscription ModelsFoundation
IN-TCH-105Platform and Marketplace EconomicsAdvanced
IN-TCH-106Engineering Productivity and Developer ExperienceIntermediate
IN-TCH-107Cloud Cost Management and Financial OperationsIntermediate
IN-TCH-108Cybersecurity Posture for Technology CompaniesIntermediate
IN-TCH-109Open Source Governance and License ComplianceIntermediate
IN-TCH-110Technology Partner and Alliance EcosystemsIntermediate
IN-TCH-111Global Capability Centers in TechnologyIntermediate
IN-TCH-112Technical Talent Attraction and RetentionIntermediate
IN-TCH-113Scaling Engineering OrganizationsAdvanced
IN-TCH-114Data Privacy Engineering for Technology ProductsAdvanced
IN-TCH-115Artificial Intelligence Product Development and Model OperationsAdvanced
IN-TCH-116Technology Due Diligence in InvestmentsAdvanced
IN-TCH-117Information Technology Outsourcing and Managed Services ModelsIntermediate
IN-TCH-118Semiconductor and Hardware Value Chain BasicsFoundation
IN-TCH-119Developer Community and Ecosystem BuildingIntermediate
IN-TCH-120Regulatory Landscape for Digital PlatformsIntermediate
D2Manufacturing Operations & Industrial Excellence20 Capability Courses

For discrete and process manufacturing, including cement, chemicals, automotive, engineering and heavy industry. Plant based roles complete the safety modules before site deployment.

CodeCapability CourseLevel
IN-MFG-101Understanding the Manufacturing Value Chain and Industry LandscapeFoundation
IN-MFG-102Daily Plant Operations: Roles, Rhythm, and EscalationFoundation
IN-MFG-103Lean Manufacturing and the Toyota Production System in PracticeIntermediate
IN-MFG-104Total Productive Maintenance and Overall Equipment EffectivenessIntermediate
IN-MFG-105Production Planning and Shop Floor ControlIntermediate
IN-MFG-106Health, Safety, and Environment: Hazard Recognition and ComplianceFoundation
IN-MFG-107Process Safety Management and Management of ChangeIntermediate
IN-MFG-108Machine Guarding, Lockout, and Permit to Work SystemsFoundation
IN-MFG-109Quality Control Tools and Non-Conformance ManagementIntermediate
IN-MFG-110Materials Management and Inventory ControlFoundation
IN-MFG-111Industrial Engineering: Method Study and Work MeasurementIntermediate
IN-MFG-112Energy Efficiency and Decarbonization StrategiesIntermediate
IN-MFG-113Smart Factory Foundations and Industry 4.0 RoadmapsIntermediate
IN-MFG-114Industrial Internet of Things (IIoT) and Sensor Data ManagementIntermediate
IN-MFG-115Predictive Maintenance and Analytics IntegrationAdvanced
IN-MFG-116Contract Manufacturing and Supplier DevelopmentIntermediate
IN-MFG-117Product Costing and Financial Decision-Making in ManufacturingIntermediate
IN-MFG-118Environmental Compliance and Regulatory ManagementIntermediate
IN-MFG-119Industrial Relations, Union Engagement, and Contract LaborAdvanced
IN-MFG-120Developing Plant-Wide Skills and Building Workforce CapabilityIntermediate
D4Retail23 Capability Courses

For store based retail, ecommerce, quick commerce and omnichannel operators. Spans store operations, merchandising, buying, pricing, inventory, supply chain, loyalty, analytics, workforce, real estate, payments and retail technology.

CodeCapability CourseLevel
IN-RTL-101Mapping the Retail Landscape and Competitive DynamicsFoundation
IN-RTL-102Retail Operations Excellence: In-Stock and Execution SystemsFoundation
IN-RTL-103Visual Merchandising and Store Layout StrategiesFoundation
IN-RTL-104Category Management and Assortment OptimizationIntermediate
IN-RTL-105Retail Buying and Vendor NegotiationIntermediate
IN-RTL-106Pricing, Markdown, and Promotion ManagementIntermediate
IN-RTL-107Inventory Accuracy and Shrinkage ControlFoundation
IN-RTL-108Omnichannel Retail and Unified CommerceIntermediate
IN-RTL-109Ecommerce Operations and Fulfillment ExcellenceIntermediate
IN-RTL-110Last Mile Delivery and Quick Commerce OptimizationIntermediate
IN-RTL-111Customer Loyalty and Relationship ManagementIntermediate
IN-RTL-112Retail Analytics and Performance MetricsIntermediate
IN-RTL-113Franchise and Multi-Location ManagementIntermediate
IN-RTL-114Frontline Workforce Scheduling and EnablementFoundation
IN-RTL-115Retail Real Estate and Site SelectionAdvanced
IN-RTL-116Private Label Development for Competitive AdvantageIntermediate
IN-RTL-117Payments, POS, and Retail Technology FundamentalsFoundation
IN-RTL-118Food Safety and Compliance in RetailFoundation
IN-RTL-119Sustainability in Retail Operations and PackagingIntermediate
IN-RTL-120AI in Retail: Personalization and Demand ForecastingAdvanced
IN-RTL-121Integrated Retail Marketing: Offline, Digital, and HybridAdvanced
IN-RTL-122Specialty Tools and Equipment Retail Leadership: Exclusive PrimerAdvanced
IN-RTL-123Global Capability Centers in Retail: Powering Operations, Engineering, and InnovationAdvanced
D5Consumer Products20 Capability Courses

For fast moving consumer goods, durables, apparel and direct to consumer brands, with emphasis on route to market and revenue growth management.

CodeCapability CourseLevel
IN-CPG-101Consumer Products Industry LandscapeFoundation
IN-CPG-102Brand Portfolio Management in Consumer GoodsIntermediate
IN-CPG-103Consumer Insight and Shopper ResearchIntermediate
IN-CPG-104New Product Development in Consumer GoodsIntermediate
IN-CPG-105Route to Market and Distribution StrategyIntermediate
IN-CPG-106General Trade and Modern Trade ManagementFoundation
IN-CPG-107Distributor Management and Secondary SalesFoundation
IN-CPG-108Trade Promotions and Spend EffectivenessIntermediate
IN-CPG-109Revenue Growth Management and Pricing ArchitectureAdvanced
IN-CPG-110Sales Force Effectiveness in Consumer GoodsIntermediate
IN-CPG-111Demand Planning for Consumer ProductsIntermediate
IN-CPG-112Manufacturing and Contract Packing in Consumer GoodsIntermediate
IN-CPG-113Packaging Design and ComplianceFoundation
IN-CPG-114Regulatory Labeling and Product StandardsIntermediate
IN-CPG-115Direct to Consumer and Digital First BrandsIntermediate
IN-CPG-116Ecommerce and Quick Commerce for Consumer BrandsIntermediate
IN-CPG-117Rural and Emerging Market DistributionIntermediate
IN-CPG-118Sustainability and Circular PackagingIntermediate
IN-CPG-119Category Growth Partnerships with RetailersAdvanced
IN-CPG-120Artificial Intelligence and Analytics in Consumer GoodsIntermediate
D6Mastering BFSI (India Context): Frameworks, Regulation, and Innovation in Finance Sector20 Capability Courses

For banks, non banking financial companies, microfinance institutions, insurers, asset managers and financial technology firms.

CodeCapability CourseLevel
IN-BFS1-101Mapping the Financial Services LandscapeFoundation
IN-BFS1-102Retail Banking: Products, Customer Journey, and Service ExcellenceFoundation
IN-BFS1-103Corporate and Commercial Banking FundamentalsIntermediate
IN-BFS1-104Lending, Credit Appraisal, and Underwriting FrameworksIntermediate
IN-BFS1-105Credit Risk Management: Classification, Provisioning, and Stress TestingAdvanced
IN-BFS1-106Market and Liquidity Risk: Measurement and Treasury IntegrationAdvanced
IN-BFS1-107Operational Risk and Resilience: Basel Framework in PracticeIntermediate
IN-BFS1-108Know Your Customer (KYC) and Customer Due DiligenceFoundation
IN-BFS1-109Anti-Money Laundering (AML): Monitoring, Investigation, and ReportingIntermediate
IN-BFS1-110Insurance Products, Distribution, and Conduct StandardsFoundation
IN-BFS1-111Asset and Wealth Management: Portfolio Construction and SuitabilityIntermediate
IN-BFS1-112Navigating Capital Markets and Securities OperationsIntermediate
IN-BFS1-113Microfinance and Financial Inclusion ModelsIntermediate
IN-BFS1-114Non-Banking Financial Company (NBFC) Operations and GovernanceIntermediate
IN-BFS1-115Payments, UPI, and Digital Financial ServicesFoundation
IN-BFS1-116Indian Regulatory Environment: RBI, SEBI, IRDAI, and BeyondIntermediate
IN-BFS1-117Global Financial Regulation: Standards and Implications for IndiaIntermediate
IN-BFS1-118Fintech Business Models, Partnerships, and RegulationIntermediate
IN-BFS1-119Collections and Recovery: Balancing Performance and ComplianceIntermediate
IN-BFS1-120Artificial Intelligence, Fraud Analytics, and Model RiskFoundation
D18Mastering Global BFSI (Part 1): Frameworks, Regulation, and Innovation19 Capability Courses
CodeCapability CourseLevel
IN-BFS2-101Mapping the Global Financial Services IndustryFoundation
IN-BFS2-102Retail Banking Products and Lifecycle ControlsFoundation
IN-BFS2-103Corporate and Commercial Banking: Segments and Relationship ManagementFoundation
IN-BFS2-104Structured Lending, Credit Appraisal, and Underwriting FrameworksIntermediate
IN-BFS2-105Collections and Recovery: Strategies and Conduct Across MarketsIntermediate
IN-BFS2-106Microfinance and Financial Inclusion: Models, Risks, and Client ProtectionIntermediate
IN-BFS2-107Non-Bank Financial Institutions: Models, Regulation, and OperationsAdvanced
IN-BFS2-108Credit Risk Management: Portfolio Techniques and GovernanceAdvanced
IN-BFS2-109Market and Liquidity Risk Fundamentals for Treasury and ALMAdvanced
IN-BFS2-110Operational Risk and Basel Frameworks: Event Classification and ResilienceAdvanced
IN-BFS2-111Artificial Intelligence, Fraud Analytics, and Model Risk ManagementAdvanced
IN-BFS2-112Know Your Customer and Customer Due DiligenceIntermediate
IN-BFS2-113Anti-Money Laundering: Frameworks, Typologies, and Program EffectivenessAdvanced
IN-BFS2-114Cross-Border Banking: Payments, SWIFT, ISO 20022, and SanctionsIntermediate
IN-BFS2-115Capital Markets and Securities Operations: Structure and ControlsAdvanced
IN-BFS2-116Asset and Wealth Management: Fundamentals, Suitability, and RegulationFoundation
IN-BFS2-117Insurance Products, Distribution, and ConductIntermediate
IN-BFS2-118Payments, Instant Payment Systems, and Digital Financial ServicesIntermediate
IN-BFS2-119Financial Technology: Business Models, Partnerships, and Innovation GovernanceAdvanced
D19Mastering Global BFSI (Part 2): Frameworks, Regulation, and Innovation10 Capability Courses
CodeCapability CourseLevel
IN-BFS3-101Global Financial Regulatory Architecture and Standard SettersFoundation
IN-BFS3-102Regulatory Structures: United StateFoundation
IN-BFS3-103Regulatory Structures: United KingdomFoundation
IN-BFS3-104Regulatory Structures: European UnionFoundation
IN-BFS3-105Regulatory Structures: IndiaFoundation
IN-BFS3-106Regulatory Structures: Asia Pacific, Middle East, and CanadaFoundation
IN-BFS3-107Innovation and Emerging Frameworks: Digital, Data, and AIIntermediate
IN-BFS3-108Operational Resilience, Outsourcing, and Third-Party RiskIntermediate
IN-BFS3-109Mapping Regulatory Obligations in Global Capability CentersIntermediate
IN-BFS3-110Cross-Market Connections and Regulatory ConvergenceIntermediate
D20Global Capability Centers in BFSI: Strategy, Service Models, and Value Creation11 Capability Courses
CodeCapability CourseLevel
IN-BFS4-101Strategic Evolution of BFSI Global Capability CentersFoundation
IN-BFS4-102Parent Markets: Who Builds BFSI Centers in India and BeyondIntermediate
IN-BFS4-103Service Offerings: Breadth and Depth Across BFSI GCCsAdvanced
IN-BFS4-104Eleven Archetypes of BFSI Capability CentersAdvanced
IN-BFS4-105Mandate, Maturity Stages, and Decision RightsAdvanced
IN-BFS4-106Designing and Appraising Effective GCC Operating ModelsAdvanced
IN-BFS4-107Regulation, Risk, Resilience, and Control Across JurisdictionsAdvanced
IN-BFS4-108Talent, Leadership, and Culture in GCCsAdvanced
IN-BFS4-109AI and the Next-Generation Global Capability CenterAdvanced
IN-BFS4-110Setting Up, Scaling, and Transforming GCCsAdvanced
IN-BFS4-111Value Measurement and the Headquarters-Center PartnershipAdvanced
D8Global Capability Centers15 Capability Courses

A practical learning journey for both headquarters stakeholders and center teams, moving beyond cost arbitrage toward strategic enterprise capability.

CodeCapability CourseLevel
IN-GCC-101Introduction to Global Capability Centers: Definitions and Industry EvolutionFoundation
IN-GCC-102Operating Models: Captive, BOT, Hybrid, and Global Business ServicesFoundation
IN-GCC-103Strategic Location Selection and Market Entry for GCCsFoundation
IN-GCC-104Governance, Decision Rights, and Escalation Paths in Global CentersIntermediate
IN-GCC-105Service Delivery Excellence: SLAs, KPIs, and Performance ReviewsIntermediate
IN-GCC-106Compliance and Risk: Data Protection and Transfer Pricing in GCCsIntermediate
IN-GCC-107Building Organizational Maturity and Centers of ExcellenceIntermediate
IN-GCC-108Sector-Calibrated Operating Model DesignIntermediate
IN-GCC-109Cross-Cultural Collaboration and Distributed Team LeadershipFoundation
IN-GCC-110Strategic Talent Acquisition, Employer Branding, and Career ArchitectureIntermediate
IN-GCC-111Executing Build-Operate-Transfer Transitions and Vendor GovernanceAdvanced
IN-GCC-112GCC Mergers, Acquisitions, and Integration ManagementAdvanced
IN-GCC-113AI, Automation, and Innovation in Global Capability CentersIntermediate
IN-GCC-114Building Enterprise-Facing AI and Product Development CapabilitiesAdvanced
IN-GCC-115Communicating GCC Value: Beyond Cost-Savings NarrativesIntermediate
D9Global Capability Centers: Advanced11 Capability Courses

An advanced practitioner track for global executives, headquarters leaders and center teams. Built around seven durable center models and a diagnostic that repositions a center for sustained enterprise value.

CodeCapability CourseLevel
IN-GCCA-101Why Future-proofing GCCs Matters NowAdvanced
IN-GCCA-102Identifying Vulnerability Patterns in GCCsAdvanced
IN-GCCA-103Why the 7 Durable GCC Models Matter NowAdvanced
IN-GCCA-1041. The Product Engine GCC ModelAdvanced
IN-GCCA-1052. The Deep Specialist GCC ModelAdvanced
IN-GCCA-1063. The Platform Builder GCC ModelAdvanced
IN-GCCA-1074. The Talent Factory GCC ModelAdvanced
IN-GCCA-1085. The Innovation Proof Point GCC ModelAdvanced
IN-GCCA-1096. The Operational Excellence Machine GCC ModelAdvanced
IN-GCCA-1107. The Strategic Partner GCC ModelAdvanced
IN-GCCA-111Completing Your GCC Diagnostic and Action PlanAdvanced
D10Agri, Food and Chemicals19 Capability Courses

Covers the agri, food and chemical value chain, from commodity markets and grower ecosystems through manufacturing, food safety, chemical stewardship, supply chains, sustainability and digital agriculture.

CodeCapability CourseLevel
IN-AFC-101Mapping the Agri-Food-Chemical Value ChainFoundation
IN-AFC-102Commodity Markets and Risk ManagementIntermediate
IN-AFC-103Building Grower and Producer PartnershipsFoundation
IN-AFC-104Optimizing Crop Input PortfoliosAdvanced
IN-AFC-105Food Safety, Quality, and Traceability SystemsIntermediate
IN-AFC-106Chemical Stewardship and Regulatory ComplianceIntermediate
IN-AFC-107Operational Excellence in Manufacturing and ProcessingIntermediate
IN-AFC-108Designing Resilient Supply ChainsAdvanced
IN-AFC-109Sustainability and Regenerative Practice IntegrationIntermediate
IN-AFC-110Digital Agriculture and Precision SystemsAdvanced
IN-AFC-111Innovation Pipeline and Stage-Gate DisciplineAdvanced
IN-AFC-112Pricing, Contracting, and Value CaptureIntermediate
IN-AFC-113Fostering an EHS CultureIntermediate
IN-AFC-114Customer and Channel Partnership ManagementAdvanced
IN-AFC-115Financial Acumen for Industry LeadersAdvanced
IN-AFC-116Crisis, Recall, and Incident Response LeadershipAdvanced
IN-AFC-117Talent, Safety Leadership, and Frontline CapabilityIntermediate
IN-AFC-118Geopolitics, Trade, and Market AccessIntermediate
IN-AFC-119Leveraging Global Capability Centers (GCCs) in the Agri-Food-Chemical IndustryAdvanced
D7Healthcare, Pharma and Biotech (Part 1): Hospital Management, Delivery, and Insurance Models9 Capability Courses

For hospitals and provider networks, pharmaceutical manufacturers, medical device firms and digital health businesses. Clinical content is awareness level and does not substitute for licensed clinical training.

CodeCapability CourseLevel
IN-HCL1-101Main Actors in Healthcare SystemsFoundation
IN-HCL1-102Healthcare Delivery Models and Levels of CareIntermediate
IN-HCL1-103Mechanisms of Healthcare FinancingIntermediate
IN-HCL1-104Structure and Dynamics of the US Health SystemIntermediate
IN-HCL1-105Comparing Global Healthcare SystemsIntermediate
IN-HCL1-106Forces Reshaping Global HealthcareIntermediate
IN-HCL1-107Hospital ManagementIntermediate
IN-HCL1-108Health Insurance Mechanisms and Claims ProcessingAdvanced
IN-HCL1-109Assessing Your Role in the Healthcare SystemIntermediate
D11Healthcare, Pharma and Biotech (Part 2): Pharma Manufacturing and Clinical Delivery10 Capability Courses

For pharmaceutical manufacturers, medical device firms and digital health businesses. Clinical content is awareness level and does not substitute for licensed clinical training.

CodeCapability CourseLevel
IN-HCL2-101Global Regulatory Frameworks for Pharma Manufacturing and Clinical DeliveryFoundation
IN-HCL2-102Integrating Regulatory Strategy into Manufacturing and Clinical OperationsFoundation
IN-HCL2-103Medical Legal Regulatory (MLR) Review in Global PharmaFoundation
IN-HCL2-104Navigating Regulatory PathwaysFoundation
IN-HCL2-105Implementing GMP and GCPIntermediate
IN-HCL2-106Aligning Clinical Operations and Manufacturing for Product Launch and LifecycleIntermediate
IN-HCL2-107Informed Consent, Data Protection, and Post Market SurveillanceFoundation
IN-HCL2-108Managing Cross-Functional Teams for Regulatory Submissions and Lifecycle OversightFoundation
IN-HCL2-109Jurisdictional Differences in Sourcing, Manufacturing, Clinical Trials, and PharmacovigilanceFoundation
IN-HCL2-110Optimizing Workforce Planning and Resource Allocation for Global OperationsFoundation
D12Healthcare, Pharma and Biotech (Part 3): Biotech21 Capability Courses
CodeCapability CourseLevel
IN-HCL3-101Biotech Applications Across Health, Industry, and EnvironmentFoundation
IN-HCL3-102Biologics vs. Small MoleculesFoundation
IN-HCL3-103Biologic Modalities and Their Clinical and Industrial UsesFoundation
IN-HCL3-104Process-Specific Manufacturing and Regulatory Implications for BiologicsFoundation
IN-HCL3-105Global Biotechnology Industry Structure and Regional DynamicsFoundation
IN-HCL3-106Biosimilars: Development, Approval, and Global Market DynamicsFoundation
IN-HCL3-107Cold Chain Logistics and Advanced Therapy DistributionFoundation
IN-HCL3-108Positioning in the Global Biotech Value ChainFoundation
IN-HCL3-109Translational Science: Evidence Appraisal and Program DesignIntermediate
IN-HCL3-110Drug Discovery, Development, and Biotechnology PlatformsFoundation
IN-HCL3-111Biomarkers, Patient Selection, and Regulatory SubmissionFoundation
IN-HCL3-112Intellectual Property, Patent Strategy, and Freedom to OperateFoundation
IN-HCL3-113Partnering, Licensing, and Portfolio Decision-MakingFoundation
IN-HCL3-114Biologics Manufacturing: Contamination Control and In-Process MonitoringFoundation
IN-HCL3-115Upstream and Downstream Processes in Biologics ProductionFoundation
IN-HCL3-116Technology Transfer, Scale-Up, and Change ManagementFoundation
IN-HCL3-117Advanced Therapies: Cell and Gene Therapy OperationsFoundation
IN-HCL3-118Vector Manufacturing and Advanced Therapy Supply ChainsFoundation
IN-HCL3-119Potency Testing, Release, and Hospital Interface for Living ProductsFoundation
IN-HCL3-120Long-Term Follow-Up and Pharmacovigilance in Cell and Gene TherapyFoundation
IN-HCL3-121Artificial Intelligence in Biotechnology: Tools, Integration, and Future PotentialFoundation
D3Advertising, Marketing, and Media (Part 1): Industry Foundations and Business Economics13 Capability Courses

For advertising agencies, holding company networks, media owners, production houses and in house brand studios.

CodeCapability CourseLevel
IN-AMM1-101Mapping the Industry: The Advertising, Marketing and Media Value ChainFoundation
IN-AMM1-102How Each Player Makes Money: Revenue Models and Margin DriversIntermediate
IN-AMM1-103Structural Forces: Trends Reshaping the IndustryFoundation
IN-AMM1-104Reading the Industry Like an Analyst: Evidence and PositioningFoundation
IN-AMM1-105Agency Operating Models: Components and ArchetypesIntermediate
IN-AMM1-106Workflow, Stage Gates, and Decision Rights in AgenciesFoundation
IN-AMM1-107Reconciling Revenue, Margin, and Resource ModelsIntermediate
IN-AMM1-108Holding Company Structures: Layers, Incentives, and Group EconomicsFoundation
IN-AMM1-109Allocations, Transfer Pricing, and Capability CentersIntermediate
IN-AMM1-110Acquisition, Integration, and Portfolio Management in GroupsAdvanced
IN-AMM1-111Broadcast, Over-the-Top, and Streaming Business EconomicsAdvanced
IN-AMM1-112Publishing and Subscription MediaFoundation
IN-AMM1-113Advertising Technology Businesses and Platform EconomicsIntermediate
D13Advertising, Marketing, and Media (Part 2): Brand, Creative, and Content Production Mastery9 Capability Courses

For advertising agencies, holding company networks, media owners, production houses and in house brand studios.

CodeCapability CourseLevel
IN-AMM2-101Mastering Creative Quality: Briefing, Feedback, and Production DisciplineFoundation
IN-AMM2-102Developing and Evaluating Creative Ideas with Commercial RigorFoundation
IN-AMM2-103Effective Feedback and Approval Processes in Creative WorkFoundation
IN-AMM2-104Campaign Production Planning: From Concept to ExecutionFoundation
IN-AMM2-105Building Brand Strategy: Commercial Value, Analysis, and PositioningIntermediate
IN-AMM2-106Constructing and Translating Brand Position into Creative and Media BriefsIntermediate
IN-AMM2-107Designing Content Production Systems for Scale and Consistent QualityIntermediate
IN-AMM2-108Rights, Licensing, and Asset Control in Content ProductionIntermediate
IN-AMM2-109Harnessing Generative AIAdvanced
D14Advertising, Marketing, and Media (Part 3): Audience, Media, Precision and Commerce10 Capability Courses

For advertising agencies, holding company networks, media owners, production houses and in house brand studios.

CodeCapability CourseLevel
IN-AMM3-101Translating Business Objectives into Actionable Media PlansIntermediate
IN-AMM3-102Reach, Frequency, and Channel Roles in Media PlanningIntermediate
IN-AMM3-103Negotiation Levers and In-Flight Optimization ProtocolsIntermediate
IN-AMM3-104Automated Buying: Programmatic Ecosystems and Auction DynamicsIntermediate
IN-AMM3-105Creator Economy: Evidence-Based Partnerships and Program DesignIntermediate
IN-AMM3-106Measurement Frameworks: From Correlation to Causal ImpactIntermediate
IN-AMM3-107Precision Marketing: Investment Decisions and Data FoundationsIntermediate
IN-AMM3-108Precision Marketing: Decision Logic, Fairness, and Incremental MeasuremenIntermediate
IN-AMM3-109Digital Commerce: Channel Economics, Retail Media, and the Digital ShelfIntermediate
IN-AMM3-110Commerce Profitability: Promotions, Pricing, and Joint PlanningIntermediate
D15Advertising, Marketing, and Media (Part 4): Client, Commercial, and Regulated Practice7 Capability Courses

For advertising agencies, holding company networks, media owners, production houses and in house brand studios.

CodeCapability CourseLevel
IN-AMM4-101Client Servicing and Account ManagementFoundation
IN-AMM4-102Disciplined Pitching and New Business DevelopmentFoundation
IN-AMM4-103Agency Pricing, Scoping, and Fee ModelsFoundation
IN-AMM4-104Retainer Profitability and Utilization ManagementFoundation
IN-AMM4-105Advertising Standards, Disclosure, and RegulationIntermediate
IN-AMM4-106Public Relations and Communications Agency Operating ModelsIntermediate
IN-AMM4-107Outcome-Focused Communications Programs and Crisis ReadinessIntermediate
D16Advertising, Marketing, and Media (Part 5): Capability Centers and In-House Marketing Engines11 Capability Courses

For advertising agencies, holding company networks, media owners, production houses and in house brand studios.

CodeCapability CourseLevel
IN-AMM5-101Global Capability Center Fundamentals and Value Curve ProgressionAdvanced
IN-AMM5-102Strategic Sourcing and Hybrid Capability PlanningAdvanced
IN-AMM5-103Creative Capability Centers: Stack, Context, and Talent RetentionAdvanced
IN-AMM5-104High Volume Production: Studio Design and Quality ControlsAdvanced
IN-AMM5-105Media Planning, Buying, and ActivationAdvanced
IN-AMM5-106Marketing Science and AnalyticsAdvanced
IN-AMM5-107Market Research and InsightsAdvanced
IN-AMM5-108Public Relations and CommunicationsAdvanced
IN-AMM5-109Capability Centers for Health and Life Sciences MarketingAdvanced
IN-AMM5-110Always-On OperationsAdvanced
IN-AMM5-111Building a Connected Marketing Engine in Your Capability CenterAdvanced
D17Advertising, Marketing, and Media (Part 6): Health and Pharma Marketing13 Capability Courses

For advertising agencies, holding company networks, media owners, production houses and in house brand studios.

CodeCapability CourseLevel
IN-AMM6-101Health and Pharma MarketingFoundation
IN-AMM6-102Regulatory Architecture and Authority MappingFoundation
IN-AMM6-103Label-First Claim Construction and Evidence IntegrationIntermediate
IN-AMM6-104Medical, Legal, and Regulatory Review CoordinationIntermediate
IN-AMM6-105Barrier-First Professional Segmentation and Omnichannel EngagementIntermediate
IN-AMM6-106Orchestration, Consent, and Attribution in Professional EngagementIntermediate
IN-AMM6-107Patient Communication Design for Comprehension and ContextIntermediate
IN-AMM6-108Support Program Design, Vendor Management, and EthicsIntermediate
IN-AMM6-109Advocacy Relationships and Balanced Program MeasurementIntermediate
IN-AMM6-110Non-Promotional Scientific Communications and Boundary ManagementIntermediate
IN-AMM6-111Field Medical Insight Capture and Quality MeasurementIntermediate
IN-AMM6-112Managing Global Capability Centers in Regulated Health MarketingIntermediate
IN-AMM6-113Review Coordination, Claims Library, and Inspection ReadinessIntermediate