Capability Course catalog
693 Capability Courses in 44 groups across four layers. Open a group to see its courses, search by title or course code, or use the index to jump to a group.
693 Capability Courses in 44 groups
Organization-wide
Assigned to every employee, regardless of function, level or location.
A1Mandatory, Statutory and Compliance20 Capability Courses
Assigned on joining and refreshed annually. Localized for Indian statutory requirements and for US, UK and EU jurisdictions.
| Code | Capability Course | Level |
|---|---|---|
| ORG-CMP-101 | Code of Conduct and Business Ethics | Foundation |
| ORG-CMP-102 | Prevention of Sexual Harassment at the Workplace (POSH, India) | Foundation |
| ORG-CMP-103 | Prevention of Workplace Harassment and Discrimination (Global) | Foundation |
| ORG-CMP-104 | Anti-Bribery and Anti-Corruption | Foundation |
| ORG-CMP-105 | Foreign Corrupt Practices Act and UK Bribery Act Essentials | Intermediate |
| ORG-CMP-106 | Anti-Money Laundering Awareness | Foundation |
| ORG-CMP-107 | Competition and Antitrust Law Basics | Intermediate |
| ORG-CMP-108 | Insider Trading and Market Conduct | Foundation |
| ORG-CMP-109 | Conflict of Interest Identification and Disclosure | Foundation |
| ORG-CMP-110 | Gifts, Hospitality and Entertainment Policy | Foundation |
| ORG-CMP-111 | Whistleblower Protection and Speak Up Culture | Foundation |
| ORG-CMP-112 | Third Party and Vendor Due Diligence | Intermediate |
| ORG-CMP-113 | Trade Compliance, Sanctions and Export Controls | Intermediate |
| ORG-CMP-114 | Records Management and Document Retention | Foundation |
| ORG-CMP-115 | Fraud Awareness and Prevention | Foundation |
| ORG-CMP-116 | Modern Slavery and Ethical Sourcing | Foundation |
| ORG-CMP-117 | Labor Law Essentials for Employees (India) | Foundation |
| ORG-CMP-118 | Employment Law Essentials (US and EU) | Foundation |
| ORG-CMP-119 | Environmental, Social and Governance Fundamentals | Foundation |
| ORG-CMP-120 | Business Responsibility and Sustainability Reporting Awareness | Intermediate |
A2Information Security, Data Privacy and Digital Risk15 Capability Courses
A mandatory annual track for all employees and contractors with system access. Modules are refreshed each quarter.
| Code | Capability Course | Level |
|---|---|---|
| ORG-SEC-101 | Information Security Awareness Essentials | Foundation |
| ORG-SEC-102 | Phishing, Social Engineering and Email Threats | Foundation |
| ORG-SEC-103 | Password Hygiene and Multi Factor Authentication | Foundation |
| ORG-SEC-104 | Safe Remote and Hybrid Working | Foundation |
| ORG-SEC-105 | Mobile Device and Bring Your Own Device Security | Foundation |
| ORG-SEC-106 | Data Classification and Handling | Foundation |
| ORG-SEC-107 | Digital Personal Data Protection Act Essentials (India) | Foundation |
| ORG-SEC-108 | General Data Protection Regulation Essentials for Employees | Foundation |
| ORG-SEC-109 | CCPA and US State Privacy Law Awareness | Foundation |
| ORG-SEC-110 | Incident Reporting and Breach Response Basics | Foundation |
| ORG-SEC-111 | Physical Security and Clean Desk Practices | Foundation |
| ORG-SEC-112 | Cloud and Collaboration Tool Security | Intermediate |
| ORG-SEC-113 | Intellectual Property and Confidentiality | Foundation |
| ORG-SEC-114 | Acceptable Use of Company Technology | Foundation |
| ORG-SEC-115 | Deepfakes, Voice Cloning and Identity Fraud Awareness | Foundation |
A3Health, Safety and Wellbeing10 Capability Courses
Applicable across office, plant and field environments.
| Code | Capability Course | Level |
|---|---|---|
| ORG-HSE-101 | Workplace Health and Safety Fundamentals | Foundation |
| ORG-HSE-102 | Fire Safety and Emergency Evacuation | Foundation |
| ORG-HSE-103 | First Aid and Medical Emergency Response Awareness | Foundation |
| ORG-HSE-104 | Ergonomics for Office and Remote Workers | Foundation |
| ORG-HSE-105 | Road and Travel Safety | Foundation |
| ORG-HSE-106 | Business Continuity and Crisis Preparedness | Foundation |
| ORG-HSE-107 | Mental Health Awareness at Work | Foundation |
| ORG-HSE-108 | Stress Management and Burnout Prevention | Foundation |
| ORG-HSE-109 | Financial Wellbeing Basics | Foundation |
| ORG-HSE-110 | Substance Abuse and Fitness for Duty | Foundation |
A4Culture, Inclusion and Ways of Working10 Capability Courses
Deployed during onboarding and reinforced through annual culture campaigns. Can be co-branded with your values framework.
| Code | Capability Course | Level |
|---|---|---|
| ORG-CUL-101 | Living the Organization Values | Foundation |
| ORG-CUL-102 | New Hire Onboarding and Organization Orientation | Foundation |
| ORG-CUL-103 | Diversity, Equity, Inclusion and Belonging | Foundation |
| ORG-CUL-104 | Unconscious Bias at Work | Foundation |
| ORG-CUL-105 | Respect, Civility and Psychological Safety | Foundation |
| ORG-CUL-106 | Working Across Cultures and Time Zones | Foundation |
| ORG-CUL-107 | Accessibility and Inclusive Design Awareness | Foundation |
| ORG-CUL-108 | Hybrid Work Etiquette and Norms | Foundation |
| ORG-CUL-109 | Sustainability in Everyday Work | Foundation |
| ORG-CUL-110 | Employer Brand and Social Media Conduct | Foundation |
A5Artificial Intelligence Literacy and Enablement13 Capability Courses
The anchor course is delivered with role specific application labs, so every learner leaves with at least three usable workflows from their own job.
| Code | Capability Course | Level |
|---|---|---|
| ORG-AI-101 | Understanding AI: Foundations and Workplace Relevance | Foundation |
| ORG-AI-102 | How Modern AI Works: Data, Patterns, and Output | Foundation |
| ORG-AI-103 | Generative AI Capabilities and Business Applications | Foundation |
| ORG-AI-104 | Prompt Writing Essentials: Structuring for Success | Foundation |
| ORG-AI-105 | Responsible and Ethical Use of AI at Work | Foundation |
| ORG-AI-106 | Data Privacy, Confidentiality, and Acceptable Use | Foundation |
| ORG-AI-107 | Detecting and Correcting AI Output Risks | Foundation |
| ORG-AI-108 | Building Your Personal AI Workflow | Intermediate |
| ORG-AI-109 | Using AI Assistants in Productivity and Collaboration Tools | Foundation |
| ORG-AI-110 | Automating Routine Work with AI Agents | Intermediate |
| ORG-AI-111 | AI Governance, Regulation, and Compliance in the Workplace | Intermediate |
| ORG-AI-112 | Redefining Your Role: Working Alongside AI | Foundation |
| ORG-AI-113 | Mastering AI Economics: Strategic Cost Management for Enterprise Leaders | Intermediate |
A6Foundational Workplace Capability12 Capability Courses
Universal skills expected of every employee. Frequently bundled as a first year pathway for early career hires.
| Code | Capability Course | Level |
|---|---|---|
| ORG-FND-101 | Business Writing for Impact | Foundation |
| ORG-FND-102 | Professional Email and Messaging Etiquette | Foundation |
| ORG-FND-103 | Running and Participating in Effective Virtual Meetings | Foundation |
| ORG-FND-104 | Time Management and Personal Productivity | Foundation |
| ORG-FND-105 | Critical Thinking and Problem Solving Basics | Foundation |
| ORG-FND-106 | Data Literacy for Everyone | Foundation |
| ORG-FND-107 | Presentation Skills Essentials | Foundation |
| ORG-FND-108 | Collaboration and Teamwork Fundamentals | Foundation |
| ORG-FND-109 | Giving and Receiving Feedback | Foundation |
| ORG-FND-110 | Adaptability and Change Readiness | Foundation |
| ORG-FND-111 | Customer Centricity for Every Employee | Foundation |
| ORG-FND-112 | Digital Fluency and Everyday Tools | Foundation |
Function-based
Driven by functional expertise and domain specialization.
B1Human Resources16 Capability Courses
Built for HR generalists, business partners, centers of excellence and shared services teams.
| Code | Capability Course | Level |
|---|---|---|
| FN-HRM-101 | Role Definition for Performance Clarity | Foundation |
| FN-HRM-102 | Structured Interviewing for Consistent Candidate Assessment | Intermediate |
| FN-HRM-103 | Mitigating Bias in Selection Decisions | Intermediate |
| FN-HRM-104 | Defensible Decision-Making and Documentation | Intermediate |
| FN-HRM-105 | Employer Brand and Recruitment Marketing | Intermediate |
| FN-HRM-106 | Optimizing Candidate Experience and Metrics | Intermediate |
| FN-HRM-107 | Job Architecture and Role Evaluation | Intermediate |
| FN-HRM-108 | Compensation Design and Pay Equity | Intermediate |
| FN-HRM-109 | Performance Management System Design | Intermediate |
| FN-HRM-110 | Learning and Development Strategy | Intermediate |
| FN-HRM-111 | Learning Needs Analysis and Curriculum Design | Intermediate |
| FN-HRM-112 | Strategic HR Business Partnering | Advanced |
| FN-HRM-113 | Organization Design and Workforce Planning | Advanced |
| FN-HRM-114 | HR Analytics and Workforce Reporting | Foundation |
| FN-HRM-115 | HR Technology Implementation and Data Governance | Intermediate |
| FN-HRM-116 | Employee Relations, Payroll, and AI in HR | Intermediate |
B2Finance and Accounting16 Capability Courses
| Code | Capability Course | Level |
|---|---|---|
| FN-FIN-101 | Financial Accounting Fundamentals | Foundation |
| FN-FIN-102 | Management Accounting and Cost Control | Foundation |
| FN-FIN-103 | Budgeting, Forecasting and Variance Analysis | Intermediate |
| FN-FIN-104 | Financial Statement Analysis | Intermediate |
| FN-FIN-105 | Working Capital and Cash Flow Management | Intermediate |
| FN-FIN-106 | Treasury and Foreign Exchange Basics | Intermediate |
| FN-FIN-107 | Direct and Indirect Taxation Essentials (India) | Intermediate |
| FN-FIN-108 | Global Tax and Transfer Pricing Awareness | Advanced |
| FN-FIN-109 | Internal Controls and Sarbanes Oxley Readiness | Intermediate |
| FN-FIN-110 | Audit Readiness and Coordination | Intermediate |
| FN-FIN-111 | Capital Budgeting and Investment Appraisal | Intermediate |
| FN-FIN-112 | Business Valuation Fundamentals | Advanced |
| FN-FIN-113 | Revenue Recognition under Ind AS and IFRS | Advanced |
| FN-FIN-114 | Procure to Pay and Order to Cash Controls | Foundation |
| FN-FIN-115 | Financial Modeling in Excel | Intermediate |
| FN-FIN-116 | Artificial Intelligence and Automation in Finance | Intermediate |
B3Sales and Business Development16 Capability Courses
Applicable to inside sales, field sales, enterprise sales and channel teams. Includes simulation based practice.
| Code | Capability Course | Level |
|---|---|---|
| FN-SLS-101 | Consultative Selling Fundamentals | Foundation |
| FN-SLS-102 | Solution and Value Based Selling | Intermediate |
| FN-SLS-103 | Account Planning and Territory Management | Intermediate |
| FN-SLS-104 | Prospecting and Pipeline Development | Foundation |
| FN-SLS-105 | Sales Negotiation and Deal Closure | Intermediate |
| FN-SLS-106 | Key Account Management | Intermediate |
| FN-SLS-107 | Enterprise and Complex Deal Selling | Advanced |
| FN-SLS-108 | Channel and Partner Sales Management | Intermediate |
| FN-SLS-109 | Sales Forecasting and Pipeline Hygiene | Intermediate |
| FN-SLS-110 | CRM Discipline and Sales Operations | Foundation |
| FN-SLS-111 | Proposal Writing and Bid Management | Intermediate |
| FN-SLS-112 | Objection Handling and Competitive Positioning | Foundation |
| FN-SLS-113 | Cross Selling and Upselling | Foundation |
| FN-SLS-114 | Sales Coaching for Frontline Performance | Intermediate |
| FN-SLS-115 | Pricing and Discount Governance | Intermediate |
| FN-SLS-116 | Artificial Intelligence for Sales Productivity | Intermediate |
B4Marketing and Brand16 Capability Courses
Spans brand, digital, product marketing and analytics. Refreshed on a rolling basis.
| Code | Capability Course | Level |
|---|---|---|
| FN-MKT-101 | Marketing Fundamentals and the Marketing Mix | Foundation |
| FN-MKT-102 | Brand Strategy and Positioning | Intermediate |
| FN-MKT-103 | Customer Segmentation and Persona Development | Intermediate |
| FN-MKT-104 | Digital Marketing Essentials | Foundation |
| FN-MKT-105 | Search Engine Optimization and Paid Search | Intermediate |
| FN-MKT-106 | Social Media Marketing and Community Building | Foundation |
| FN-MKT-107 | Content Marketing and Editorial Planning | Intermediate |
| FN-MKT-108 | Marketing Automation and Lifecycle Campaigns | Intermediate |
| FN-MKT-109 | Performance Marketing and Attribution | Advanced |
| FN-MKT-110 | Market Research and Consumer Insight | Intermediate |
| FN-MKT-111 | Product Marketing and Go To Market Planning | Intermediate |
| FN-MKT-112 | Account Based Marketing | Advanced |
| FN-MKT-113 | Public Relations and Influencer Engagement | Intermediate |
| FN-MKT-114 | Marketing Analytics and Return on Investment | Advanced |
| FN-MKT-115 | Event and Experiential Marketing | Foundation |
| FN-MKT-116 | Generative AI for Marketing and Content | Intermediate |
B5Information Technology and Engineering16 Capability Courses
Designed for technology teams in both product organizations and enterprise IT. Hands on labs included where the topic supports it.
| Code | Capability Course | Level |
|---|---|---|
| FN-ITE-101 | Software Development Lifecycle Fundamentals | Foundation |
| FN-ITE-102 | Agile and Scrum Practices | Foundation |
| FN-ITE-103 | Cloud Computing Fundamentals | Foundation |
| FN-ITE-104 | Cloud Architecture Across AWS, Azure, and Google Cloud | Intermediate |
| FN-ITE-105 | Database Design and Management | Intermediate |
| FN-ITE-106 | API Design and Integration | Intermediate |
| FN-ITE-107 | Enterprise Architecture Fundamentals | Intermediate |
| FN-ITE-108 | Test Automation and Quality Engineering | Intermediate |
| FN-ITE-109 | Site Reliability Engineering Basics | Intermediate |
| FN-ITE-110 | DevOps and Continuous Delivery | Intermediate |
| FN-ITE-111 | Network Fundamentals and Infrastructure | Foundation |
| FN-ITE-112 | IT Service Management and ITIL Practices | Advanced |
| FN-ITE-113 | Application Security and Secure Coding | Foundation |
| FN-ITE-114 | Low-Code and No-Code Application Development | Intermediate |
| FN-ITE-115 | Technical Debt and Legacy Modernization | Intermediate |
| FN-ITE-116 | AI-Assisted Software Engineering | Intermediate |
B6Operations and Service Delivery16 Capability Courses
Relevant to service delivery organizations, back office operations, shared services and global capability centers.
| Code | Capability Course | Level |
|---|---|---|
| FN-OPS-101 | Operations Management Fundamentals | Foundation |
| FN-OPS-102 | Process Mapping and Standard Operating Procedures | Foundation |
| FN-OPS-103 | Capacity Planning and Resource Utilization | Intermediate |
| FN-OPS-104 | Service Level Management and Operational Metrics | Intermediate |
| FN-OPS-105 | Shift Planning and Workforce Scheduling | Foundation |
| FN-OPS-106 | Cost to Serve and Operational Efficiency | Intermediate |
| FN-OPS-107 | Outsourcing and Vendor Governance | Intermediate |
| FN-OPS-108 | Global Capability Center Operating Models | Intermediate |
| FN-OPS-109 | Transition and Knowledge Transfer Management | Intermediate |
| FN-OPS-110 | Incident and Escalation Management | Foundation |
| FN-OPS-111 | Operational Risk and Control Testing | Intermediate |
| FN-OPS-112 | Robotic Process Automation Foundations | Foundation |
| FN-OPS-113 | Command Center and Operational Reporting | Intermediate |
| FN-OPS-114 | Facilities and Site Operations Coordination | Foundation |
| FN-OPS-115 | Continuous Improvement in Service Operations | Intermediate |
| FN-OPS-116 | Artificial Intelligence in Operations and Intelligent Automation | Intermediate |
B7Supply Chain, Procurement and Logistics16 Capability Courses
Covers plan, source, make and deliver. Applicable to manufacturing, retail and consumer products supply chains.
| Code | Capability Course | Level |
|---|---|---|
| FN-SCP-101 | Supply Chain Management Fundamentals | Foundation |
| FN-SCP-102 | Demand Planning and Forecasting | Intermediate |
| FN-SCP-103 | Sales and Operations Planning | Intermediate |
| FN-SCP-104 | Inventory Management and Optimization | Intermediate |
| FN-SCP-105 | Strategic Sourcing and Category Management | Intermediate |
| FN-SCP-106 | Supplier Selection and Evaluation | Foundation |
| FN-SCP-107 | Contract Negotiation for Procurement | Intermediate |
| FN-SCP-108 | Supplier Relationship and Performance Management | Intermediate |
| FN-SCP-109 | Logistics, Warehousing and Distribution | Foundation |
| FN-SCP-110 | International Trade, Customs and Documentation | Intermediate |
| FN-SCP-111 | Supply Chain Risk and Resilience | Advanced |
| FN-SCP-112 | Sustainable and Responsible Sourcing | Intermediate |
| FN-SCP-113 | Total Cost of Ownership and Cost Modeling | Intermediate |
| FN-SCP-114 | Procurement Digitization and Electronic Sourcing | Intermediate |
| FN-SCP-115 | Import and Export Compliance Operations | Intermediate |
| FN-SCP-116 | Artificial Intelligence and Analytics in Supply Chain | Intermediate |
B8Legal, Risk and Compliance16 Capability Courses
Built for in house legal teams, company secretarial functions, risk officers and compliance practitioners.
| Code | Capability Course | Level |
|---|---|---|
| FN-LRC-101 | Contract Lifecycle Management | Foundation |
| FN-LRC-102 | Commercial Contract Drafting and Review | Intermediate |
| FN-LRC-103 | Intellectual Property Management | Intermediate |
| FN-LRC-104 | Data Protection and Privacy Program Management | Intermediate |
| FN-LRC-105 | Enterprise Risk Management Framework | Intermediate |
| FN-LRC-106 | Regulatory Change Management | Intermediate |
| FN-LRC-107 | Litigation and Dispute Management Basics | Foundation |
| FN-LRC-108 | Corporate Secretarial and Board Governance | Intermediate |
| FN-LRC-109 | Legal Due Diligence in Mergers and Acquisitions | Advanced |
| FN-LRC-110 | Compliance Program Design and Monitoring | Intermediate |
| FN-LRC-111 | Internal Investigations and Case Management | Advanced |
| FN-LRC-112 | Employment Law for Practitioners | Intermediate |
| FN-LRC-113 | Third Party Risk Management | Intermediate |
| FN-LRC-114 | Policy Writing and Governance Documentation | Foundation |
| FN-LRC-115 | Regulatory Reporting and Statutory Filings | Intermediate |
| FN-LRC-116 | Artificial Intelligence and Legal Technology | Intermediate |
B9Customer Success and Support16 Capability Courses
Covers frontline service, technical support and subscription customer success. Includes call simulation and de-escalation practice.
| Code | Capability Course | Level |
|---|---|---|
| FN-CSS-101 | Customer Service Excellence Fundamentals | Foundation |
| FN-CSS-102 | Voice and Chat Support Skills | Foundation |
| FN-CSS-103 | Handling Difficult Customers and De-escalation | Foundation |
| FN-CSS-104 | Customer Onboarding and Adoption | Intermediate |
| FN-CSS-105 | Customer Success Planning and Business Reviews | Intermediate |
| FN-CSS-106 | Renewals, Retention and Churn Prevention | Intermediate |
| FN-CSS-107 | Service Recovery and Complaint Resolution | Foundation |
| FN-CSS-108 | Customer Experience Journey Mapping | Intermediate |
| FN-CSS-109 | Net Promoter Score and Voice of Customer Programs | Intermediate |
| FN-CSS-110 | Knowledge Base and Self Service Design | Intermediate |
| FN-CSS-111 | Contact Center Metrics and Quality Monitoring | Intermediate |
| FN-CSS-112 | Omnichannel Support Operations | Intermediate |
| FN-CSS-113 | Technical Support Troubleshooting Discipline | Foundation |
| FN-CSS-114 | Escalation Management for Support Teams | Intermediate |
| FN-CSS-115 | Customer Advocacy and Reference Programs | Intermediate |
| FN-CSS-116 | AI Chatbots and Assisted Service | Intermediate |
B10Product Management and Design16 Capability Courses
Relevant to product managers, designers and researchers in software, platform and digitally enabled businesses.
| Code | Capability Course | Level |
|---|---|---|
| FN-PMD-101 | Product Management Fundamentals | Foundation |
| FN-PMD-102 | Product Discovery and Customer Research | Intermediate |
| FN-PMD-103 | Product Strategy and Roadmapping | Intermediate |
| FN-PMD-104 | Writing Requirements and User Stories | Foundation |
| FN-PMD-105 | Prioritization Frameworks and Trade Off Decisions | Intermediate |
| FN-PMD-106 | Product Metrics and Experimentation | Intermediate |
| FN-PMD-107 | Pricing and Packaging for Products | Advanced |
| FN-PMD-108 | User Experience Design Fundamentals | Foundation |
| FN-PMD-109 | Design Thinking in Practice | Foundation |
| FN-PMD-110 | Prototyping and Usability Testing | Intermediate |
| FN-PMD-111 | Design Systems and Accessibility Standards | Intermediate |
| FN-PMD-112 | Product Launch and Commercialization | Intermediate |
| FN-PMD-113 | Platform and Ecosystem Product Strategy | Advanced |
| FN-PMD-114 | Managing the Product Lifecycle and Sunsetting | Advanced |
| FN-PMD-115 | Working with Engineering as a Product Manager | Foundation |
| FN-PMD-116 | Artificial Intelligence Enabled Product Development | Intermediate |
B11Quality and Continuous Improvement16 Capability Courses
A structured pathway from quality awareness through to certification aligned belt programs.
| Code | Capability Course | Level |
|---|---|---|
| FN-QCI-101 | Quality Management System Fundamentals | Foundation |
| FN-QCI-102 | ISO 9001 Awareness and Implementation | Foundation |
| FN-QCI-103 | Lean Fundamentals and Waste Elimination | Foundation |
| FN-QCI-104 | Six Sigma Yellow Belt | Foundation |
| FN-QCI-105 | Six Sigma Green Belt | Intermediate |
| FN-QCI-106 | Root Cause Analysis Techniques | Foundation |
| FN-QCI-107 | Statistical Process Control | Intermediate |
| FN-QCI-108 | Failure Mode and Effects Analysis | Intermediate |
| FN-QCI-109 | Internal Quality Auditing | Intermediate |
| FN-QCI-110 | Corrective and Preventive Action Management | Foundation |
| FN-QCI-111 | Kaizen and Daily Improvement Practices | Foundation |
| FN-QCI-112 | Process Benchmarking and Maturity Assessment | Intermediate |
| FN-QCI-113 | Cost of Poor Quality | Intermediate |
| FN-QCI-114 | Design of Experiments Basics | Advanced |
| FN-QCI-115 | Quality Documentation and Traceability | Foundation |
| FN-QCI-116 | Artificial Intelligence and Analytics for Quality Assurance | Intermediate |
B12Corporate Communications and Public Affairs16 Capability Courses
For internal communications, external communications, investor relations and public affairs teams.
| Code | Capability Course | Level |
|---|---|---|
| FN-COM-101 | Corporate Communications Fundamentals | Foundation |
| FN-COM-102 | Internal Communications Strategy | Intermediate |
| FN-COM-103 | Executive Communications and Speech Writing | Advanced |
| FN-COM-104 | Media Relations and Press Engagement | Intermediate |
| FN-COM-105 | Crisis Communications Management | Advanced |
| FN-COM-106 | Employee Communication During Change | Intermediate |
| FN-COM-107 | Storytelling for Organizations | Foundation |
| FN-COM-108 | Investor Relations Communications Basics | Intermediate |
| FN-COM-109 | Corporate Social Responsibility Communications | Foundation |
| FN-COM-110 | Managing Corporate Social Channels | Foundation |
| FN-COM-111 | Annual Report and Disclosure Communications | Intermediate |
| FN-COM-112 | Stakeholder Mapping and Engagement | Intermediate |
| FN-COM-113 | Visual Identity and Brand Governance | Foundation |
| FN-COM-114 | Intranet and Digital Workplace Content | Foundation |
| FN-COM-115 | Public Affairs and Government Relations Basics | Intermediate |
| FN-COM-116 | Artificial Intelligence in Content Production and Communications | Intermediate |
B13Strategy, Transformation and Project Management16 Capability Courses
Serves strategy teams, transformation offices and project management professionals.
| Code | Capability Course | Level |
|---|---|---|
| FN-STP-101 | Strategy Fundamentals and Competitive Analysis | Foundation |
| FN-STP-102 | Market Entry and Growth Strategy | Intermediate |
| FN-STP-103 | Business Model Design and Innovation | Intermediate |
| FN-STP-104 | Strategic Planning and Objectives and Key Results Deployment | Intermediate |
| FN-STP-105 | Project Management Fundamentals | Foundation |
| FN-STP-106 | Program and Portfolio Management | Intermediate |
| FN-STP-107 | Project Scheduling, Cost and Risk Control | Intermediate |
| FN-STP-108 | Business Case Development and Benefits Realization | Intermediate |
| FN-STP-109 | Change Management Fundamentals | Foundation |
| FN-STP-110 | Stakeholder Management for Transformation | Intermediate |
| FN-STP-111 | Mergers, Acquisitions and Integration Management | Advanced |
| FN-STP-112 | Operating Model Design | Advanced |
| FN-STP-113 | Digital Transformation Program Leadership | Advanced |
| FN-STP-114 | Project Management Office Setup and Governance | Intermediate |
| FN-STP-115 | Consulting Skills and Structured Problem Solving | Intermediate |
| FN-STP-116 | Artificial Intelligence Strategy and Transformation Planning | Advanced |
B14Data, Analytics and Artificial Intelligence14 Capability Courses
A technical pathway for analysts, data engineers and data science teams, with entry points for business users.
| Code | Capability Course | Level |
|---|---|---|
| FN-DAA-101 | Data Fundamentals and Data Governance | Foundation |
| FN-DAA-102 | Data Quality Management | Intermediate |
| FN-DAA-103 | Data Warehousing and Data Modeling | Intermediate |
| FN-DAA-104 | Data Engineering Pipelines Overview | Intermediate |
| FN-DAA-105 | SQL for Analysts | Foundation |
| FN-DAA-106 | Python for Data Analysis | Intermediate |
| FN-DAA-107 | Data Visualization and Dashboard Design | Intermediate |
| FN-DAA-108 | Storytelling with Data for Decision Makers | Intermediate |
| FN-DAA-109 | Statistics for Business Decisions | Intermediate |
| FN-DAA-110 | Machine Learning Fundamentals | Intermediate |
| FN-DAA-111 | Building and Evaluating Predictive Models | Advanced |
| FN-DAA-112 | Natural Language Processing Applications | Advanced |
| FN-DAA-113 | Large Language Models and Enterprise Applications | Advanced |
| FN-DAA-114 | Responsible AI and Model Governance | Advanced |
B15Administration, Facilities and Workplace Services16 Capability Courses
Often overlooked in enterprise catalogs. This set professionalizes the administration and workplace services function.
| Code | Capability Course | Level |
|---|---|---|
| FN-AFW-101 | Office Administration Fundamentals | Foundation |
| FN-AFW-102 | Executive Assistance and Calendar Management | Foundation |
| FN-AFW-103 | Travel and Expense Policy Administration | Foundation |
| FN-AFW-104 | Facilities Management Essentials | Foundation |
| FN-AFW-105 | Workplace Space Planning and Utilization | Intermediate |
| FN-AFW-106 | Vendor Coordination for Support Services | Foundation |
| FN-AFW-107 | Corporate Event and Meeting Logistics | Foundation |
| FN-AFW-108 | Security and Visitor Management | Foundation |
| FN-AFW-109 | Fleet and Transport Administration | Foundation |
| FN-AFW-110 | Energy Management and Green Buildings | Intermediate |
| FN-AFW-111 | Asset Tracking and Equipment Inventory | Foundation |
| FN-AFW-112 | Housekeeping and Cafeteria Service Standards | Foundation |
| FN-AFW-113 | Business Continuity for Workplace Services | Intermediate |
| FN-AFW-114 | Contract and Lease Administration Basics | Intermediate |
| FN-AFW-115 | Workplace Experience and Employee Amenities | Intermediate |
| FN-AFW-116 | Digital Tools for Workplace Administration | Foundation |
Role-based
Aligned to the scope of judgment a person carries, not seniority of title.
C1Individual Contributors24 Capability Courses
For professionals who deliver through their own expertise and influence rather than through direct reports.
| Code | Capability Course | Level |
|---|---|---|
| RB-ICR-101 | Owning Your Role: Accountability and Delivery | Foundation |
| RB-ICR-102 | Managing Yourself: Priorities, Energy, and Focus | Foundation |
| RB-ICR-103 | Goal Setting and Personal Objectives | Foundation |
| RB-ICR-104 | Structured Communication for Professionals | Foundation |
| RB-ICR-105 | Influencing Without Authority | Intermediate |
| RB-ICR-106 | Building Effective Working Relationships | Foundation |
| RB-ICR-107 | Managing Up and Working with Your Manager | Foundation |
| RB-ICR-108 | Professional Assertiveness and Speaking Up | Foundation |
| RB-ICR-109 | Problem Solving and Root Cause Thinking | Foundation |
| RB-ICR-110 | Decision Making Under Ambiguity | Intermediate |
| RB-ICR-111 | Business Acumen for Individual Contributors | Foundation |
| RB-ICR-112 | Financial Literacy for Non-Finance Professionals | Foundation |
| RB-ICR-113 | Presenting to Senior Audiences | Intermediate |
| RB-ICR-114 | Effective Documentation and Knowledge Sharing | Foundation |
| RB-ICR-115 | Managing Multiple Stakeholders and Deadlines | Intermediate |
| RB-ICR-116 | Personal Brand and Professional Presence | Foundation |
| RB-ICR-117 | Career Ownership and Development Planning | Foundation |
| RB-ICR-118 | Networking Inside and Outside the Organization | Foundation |
| RB-ICR-119 | Learning Agility and Continuous Upskilling | Foundation |
| RB-ICR-120 | Emotional Intelligence at Work | Foundation |
| RB-ICR-121 | Resilience and Recovering from Setbacks | Foundation |
| RB-ICR-122 | Conflict Resolution for Peers | Intermediate |
| RB-ICR-123 | Mentoring and Supporting New Colleagues | Intermediate |
| RB-ICR-124 | Preparing for Your First Leadership Role | Intermediate |
C2Managers: Leading People, Teams and Sub Functions30 Capability Courses
For first time managers through to senior managers who lead other managers. Designed for cohort based delivery with manager forums and on the job assignments.
| Code | Capability Course | Level |
|---|---|---|
| RB-MGR-101 | Transitioning to Management: The First 90 Days | Foundation |
| RB-MGR-102 | Understanding the Manager's Role in the Organization | Foundation |
| RB-MGR-103 | Setting Direction and Cascading Goals | Foundation |
| RB-MGR-104 | Performance Conversations and Goal Reviews | Foundation |
| RB-MGR-105 | Giving Difficult Feedback | Intermediate |
| RB-MGR-106 | Recognition and Motivation | Foundation |
| RB-MGR-107 | Delegation and Work Allocation | Foundation |
| RB-MGR-108 | Coaching for Performance and Growth | Foundation |
| RB-MGR-109 | Building High Performing Teams | Intermediate |
| RB-MGR-110 | Team Psychological Safety and Trust | Intermediate |
| RB-MGR-111 | Managing Conflict Within Teams | Intermediate |
| RB-MGR-112 | Managing Underperformance | Foundation |
| RB-MGR-113 | Hiring and Structured Interviewing for Managers | Intermediate |
| RB-MGR-114 | Onboarding and Integrating New Team Members | Intermediate |
| RB-MGR-115 | Managing Hybrid and Distributed Teams | Intermediate |
| RB-MGR-116 | Running Effective Team Meetings and Rituals | Intermediate |
| RB-MGR-117 | Capacity Planning and Workload Balancing | Intermediate |
| RB-MGR-118 | Budget and Cost Management for Managers | Intermediate |
| RB-MGR-119 | Managing Cross-Functional Projects | Advanced |
| RB-MGR-120 | Stakeholder Management for Managers | Intermediate |
| RB-MGR-121 | Leading Change at Team Level | Intermediate |
| RB-MGR-122 | Decision Making and Escalation Judgment | Intermediate |
| RB-MGR-123 | Managing Talent, Career Paths, and Development Plans | Advanced |
| RB-MGR-124 | Succession and Bench Strength at Team Level | Intermediate |
| RB-MGR-125 | Inclusive Leadership in Everyday Management | Intermediate |
| RB-MGR-126 | Employee Wellbeing and Preventing Team Burnout | Intermediate |
| RB-MGR-127 | Managing Conduct and Disciplinary Basics | Foundation |
| RB-MGR-128 | Leading Managers and Sub-Function Leadership | Intermediate |
| RB-MGR-129 | Data Driven Management and Team Analytics | Intermediate |
| RB-MGR-130 | Leading Teams in an AI-Enabled Workplace | Advanced |
C3Directors and Executives: Leading Organizations, Departments, Units and Profit Centers30 Capability Courses
For senior leaders accountable for a business unit or profit and loss statement. Emphasizes enterprise judgment, capital stewardship and external stakeholder leadership.
| Code | Capability Course | Level |
|---|---|---|
| RB-EXE-101 | From Functional Leader to Enterprise Leader | Advanced |
| RB-EXE-102 | Strategic Thinking for Senior Leaders | Advanced |
| RB-EXE-103 | Shaping and Communicating Vision | Advanced |
| RB-EXE-104 | Enterprise Value Creation and Profit and Loss Ownership | Advanced |
| RB-EXE-105 | Financial Stewardship for Executives | Advanced |
| RB-EXE-106 | Capital Allocation and Investment Decisions | Advanced |
| RB-EXE-107 | Board Engagement and Corporate Governance for Executives | Advanced |
| RB-EXE-108 | Executive Presence and Gravitas | Advanced |
| RB-EXE-109 | Executive Storytelling & Persuasion | Advanced |
| RB-EXE-110 | Leading Organization Wide Change | Advanced |
| RB-EXE-111 | Organization Design for Senior Leaders | Advanced |
| RB-EXE-112 | Culture Shaping and Values Stewardship | Advanced |
| RB-EXE-113 | Building and Leading a Senior Leadership Team | Advanced |
| RB-EXE-114 | Executive Talent Strategy and Succession | Advanced |
| RB-EXE-115 | Enterprise Risk Oversight | Advanced |
| RB-EXE-116 | Crisis Leadership and Decision Making Under Pressure | Advanced |
| RB-EXE-117 | Mergers, Acquisitions, and Post Merger Leadership | Advanced |
| RB-EXE-118 | Negotiating High Stakes Commercial Agreements | Advanced |
| RB-EXE-119 | Stakeholder and Investor Engagement | Advanced |
| RB-EXE-120 | Media Readiness for Executives | Advanced |
| RB-EXE-121 | Government, Regulator and Industry Body Engagement | Advanced |
| RB-EXE-122 | Competitive Strategy and Market Positioning | Advanced |
| RB-EXE-123 | Digital and Artificial Intelligence Strategy for the Enterprise | Advanced |
| RB-EXE-124 | Data Driven Executive Decision Making | Advanced |
| RB-EXE-125 | Sustainability and ESG Leadership | Advanced |
| RB-EXE-126 | Global Operating Models and Cross Border Leadership | Advanced |
| RB-EXE-127 | Global Capability Center Leadership and Value Expansion | Advanced |
| RB-EXE-128 | Innovation, New Ventures and Portfolio Bets | Advanced |
| RB-EXE-129 | Leadership Ethics and Reputation Management | Advanced |
| RB-EXE-130 | Personal Leadership Brand and Coaching Readiness | Advanced |
Industry and sector
The vocabulary, regulation, economics and operating practice of a specific sector.
D1Technology and Software20 Capability Courses
For software product companies, IT services firms, platform businesses and technology capability centers.
| Code | Capability Course | Level |
|---|---|---|
| IN-TCH-101 | Technology Industry Landscape and Business Models | Foundation |
| IN-TCH-102 | Software as a Service Metrics and Unit Economics | Intermediate |
| IN-TCH-103 | Product Led Growth Fundamentals | Intermediate |
| IN-TCH-104 | Software Licensing and Subscription Models | Foundation |
| IN-TCH-105 | Platform and Marketplace Economics | Advanced |
| IN-TCH-106 | Engineering Productivity and Developer Experience | Intermediate |
| IN-TCH-107 | Cloud Cost Management and Financial Operations | Intermediate |
| IN-TCH-108 | Cybersecurity Posture for Technology Companies | Intermediate |
| IN-TCH-109 | Open Source Governance and License Compliance | Intermediate |
| IN-TCH-110 | Technology Partner and Alliance Ecosystems | Intermediate |
| IN-TCH-111 | Global Capability Centers in Technology | Intermediate |
| IN-TCH-112 | Technical Talent Attraction and Retention | Intermediate |
| IN-TCH-113 | Scaling Engineering Organizations | Advanced |
| IN-TCH-114 | Data Privacy Engineering for Technology Products | Advanced |
| IN-TCH-115 | Artificial Intelligence Product Development and Model Operations | Advanced |
| IN-TCH-116 | Technology Due Diligence in Investments | Advanced |
| IN-TCH-117 | Information Technology Outsourcing and Managed Services Models | Intermediate |
| IN-TCH-118 | Semiconductor and Hardware Value Chain Basics | Foundation |
| IN-TCH-119 | Developer Community and Ecosystem Building | Intermediate |
| IN-TCH-120 | Regulatory Landscape for Digital Platforms | Intermediate |
D2Manufacturing Operations & Industrial Excellence20 Capability Courses
For discrete and process manufacturing, including cement, chemicals, automotive, engineering and heavy industry. Plant based roles complete the safety modules before site deployment.
| Code | Capability Course | Level |
|---|---|---|
| IN-MFG-101 | Understanding the Manufacturing Value Chain and Industry Landscape | Foundation |
| IN-MFG-102 | Daily Plant Operations: Roles, Rhythm, and Escalation | Foundation |
| IN-MFG-103 | Lean Manufacturing and the Toyota Production System in Practice | Intermediate |
| IN-MFG-104 | Total Productive Maintenance and Overall Equipment Effectiveness | Intermediate |
| IN-MFG-105 | Production Planning and Shop Floor Control | Intermediate |
| IN-MFG-106 | Health, Safety, and Environment: Hazard Recognition and Compliance | Foundation |
| IN-MFG-107 | Process Safety Management and Management of Change | Intermediate |
| IN-MFG-108 | Machine Guarding, Lockout, and Permit to Work Systems | Foundation |
| IN-MFG-109 | Quality Control Tools and Non-Conformance Management | Intermediate |
| IN-MFG-110 | Materials Management and Inventory Control | Foundation |
| IN-MFG-111 | Industrial Engineering: Method Study and Work Measurement | Intermediate |
| IN-MFG-112 | Energy Efficiency and Decarbonization Strategies | Intermediate |
| IN-MFG-113 | Smart Factory Foundations and Industry 4.0 Roadmaps | Intermediate |
| IN-MFG-114 | Industrial Internet of Things (IIoT) and Sensor Data Management | Intermediate |
| IN-MFG-115 | Predictive Maintenance and Analytics Integration | Advanced |
| IN-MFG-116 | Contract Manufacturing and Supplier Development | Intermediate |
| IN-MFG-117 | Product Costing and Financial Decision-Making in Manufacturing | Intermediate |
| IN-MFG-118 | Environmental Compliance and Regulatory Management | Intermediate |
| IN-MFG-119 | Industrial Relations, Union Engagement, and Contract Labor | Advanced |
| IN-MFG-120 | Developing Plant-Wide Skills and Building Workforce Capability | Intermediate |
D4Retail23 Capability Courses
For store based retail, ecommerce, quick commerce and omnichannel operators. Spans store operations, merchandising, buying, pricing, inventory, supply chain, loyalty, analytics, workforce, real estate, payments and retail technology.
| Code | Capability Course | Level |
|---|---|---|
| IN-RTL-101 | Mapping the Retail Landscape and Competitive Dynamics | Foundation |
| IN-RTL-102 | Retail Operations Excellence: In-Stock and Execution Systems | Foundation |
| IN-RTL-103 | Visual Merchandising and Store Layout Strategies | Foundation |
| IN-RTL-104 | Category Management and Assortment Optimization | Intermediate |
| IN-RTL-105 | Retail Buying and Vendor Negotiation | Intermediate |
| IN-RTL-106 | Pricing, Markdown, and Promotion Management | Intermediate |
| IN-RTL-107 | Inventory Accuracy and Shrinkage Control | Foundation |
| IN-RTL-108 | Omnichannel Retail and Unified Commerce | Intermediate |
| IN-RTL-109 | Ecommerce Operations and Fulfillment Excellence | Intermediate |
| IN-RTL-110 | Last Mile Delivery and Quick Commerce Optimization | Intermediate |
| IN-RTL-111 | Customer Loyalty and Relationship Management | Intermediate |
| IN-RTL-112 | Retail Analytics and Performance Metrics | Intermediate |
| IN-RTL-113 | Franchise and Multi-Location Management | Intermediate |
| IN-RTL-114 | Frontline Workforce Scheduling and Enablement | Foundation |
| IN-RTL-115 | Retail Real Estate and Site Selection | Advanced |
| IN-RTL-116 | Private Label Development for Competitive Advantage | Intermediate |
| IN-RTL-117 | Payments, POS, and Retail Technology Fundamentals | Foundation |
| IN-RTL-118 | Food Safety and Compliance in Retail | Foundation |
| IN-RTL-119 | Sustainability in Retail Operations and Packaging | Intermediate |
| IN-RTL-120 | AI in Retail: Personalization and Demand Forecasting | Advanced |
| IN-RTL-121 | Integrated Retail Marketing: Offline, Digital, and Hybrid | Advanced |
| IN-RTL-122 | Specialty Tools and Equipment Retail Leadership: Exclusive Primer | Advanced |
| IN-RTL-123 | Global Capability Centers in Retail: Powering Operations, Engineering, and Innovation | Advanced |
D5Consumer Products20 Capability Courses
For fast moving consumer goods, durables, apparel and direct to consumer brands, with emphasis on route to market and revenue growth management.
| Code | Capability Course | Level |
|---|---|---|
| IN-CPG-101 | Consumer Products Industry Landscape | Foundation |
| IN-CPG-102 | Brand Portfolio Management in Consumer Goods | Intermediate |
| IN-CPG-103 | Consumer Insight and Shopper Research | Intermediate |
| IN-CPG-104 | New Product Development in Consumer Goods | Intermediate |
| IN-CPG-105 | Route to Market and Distribution Strategy | Intermediate |
| IN-CPG-106 | General Trade and Modern Trade Management | Foundation |
| IN-CPG-107 | Distributor Management and Secondary Sales | Foundation |
| IN-CPG-108 | Trade Promotions and Spend Effectiveness | Intermediate |
| IN-CPG-109 | Revenue Growth Management and Pricing Architecture | Advanced |
| IN-CPG-110 | Sales Force Effectiveness in Consumer Goods | Intermediate |
| IN-CPG-111 | Demand Planning for Consumer Products | Intermediate |
| IN-CPG-112 | Manufacturing and Contract Packing in Consumer Goods | Intermediate |
| IN-CPG-113 | Packaging Design and Compliance | Foundation |
| IN-CPG-114 | Regulatory Labeling and Product Standards | Intermediate |
| IN-CPG-115 | Direct to Consumer and Digital First Brands | Intermediate |
| IN-CPG-116 | Ecommerce and Quick Commerce for Consumer Brands | Intermediate |
| IN-CPG-117 | Rural and Emerging Market Distribution | Intermediate |
| IN-CPG-118 | Sustainability and Circular Packaging | Intermediate |
| IN-CPG-119 | Category Growth Partnerships with Retailers | Advanced |
| IN-CPG-120 | Artificial Intelligence and Analytics in Consumer Goods | Intermediate |
D6Mastering BFSI (India Context): Frameworks, Regulation, and Innovation in Finance Sector20 Capability Courses
For banks, non banking financial companies, microfinance institutions, insurers, asset managers and financial technology firms.
| Code | Capability Course | Level |
|---|---|---|
| IN-BFS1-101 | Mapping the Financial Services Landscape | Foundation |
| IN-BFS1-102 | Retail Banking: Products, Customer Journey, and Service Excellence | Foundation |
| IN-BFS1-103 | Corporate and Commercial Banking Fundamentals | Intermediate |
| IN-BFS1-104 | Lending, Credit Appraisal, and Underwriting Frameworks | Intermediate |
| IN-BFS1-105 | Credit Risk Management: Classification, Provisioning, and Stress Testing | Advanced |
| IN-BFS1-106 | Market and Liquidity Risk: Measurement and Treasury Integration | Advanced |
| IN-BFS1-107 | Operational Risk and Resilience: Basel Framework in Practice | Intermediate |
| IN-BFS1-108 | Know Your Customer (KYC) and Customer Due Diligence | Foundation |
| IN-BFS1-109 | Anti-Money Laundering (AML): Monitoring, Investigation, and Reporting | Intermediate |
| IN-BFS1-110 | Insurance Products, Distribution, and Conduct Standards | Foundation |
| IN-BFS1-111 | Asset and Wealth Management: Portfolio Construction and Suitability | Intermediate |
| IN-BFS1-112 | Navigating Capital Markets and Securities Operations | Intermediate |
| IN-BFS1-113 | Microfinance and Financial Inclusion Models | Intermediate |
| IN-BFS1-114 | Non-Banking Financial Company (NBFC) Operations and Governance | Intermediate |
| IN-BFS1-115 | Payments, UPI, and Digital Financial Services | Foundation |
| IN-BFS1-116 | Indian Regulatory Environment: RBI, SEBI, IRDAI, and Beyond | Intermediate |
| IN-BFS1-117 | Global Financial Regulation: Standards and Implications for India | Intermediate |
| IN-BFS1-118 | Fintech Business Models, Partnerships, and Regulation | Intermediate |
| IN-BFS1-119 | Collections and Recovery: Balancing Performance and Compliance | Intermediate |
| IN-BFS1-120 | Artificial Intelligence, Fraud Analytics, and Model Risk | Foundation |
D18Mastering Global BFSI (Part 1): Frameworks, Regulation, and Innovation19 Capability Courses
| Code | Capability Course | Level |
|---|---|---|
| IN-BFS2-101 | Mapping the Global Financial Services Industry | Foundation |
| IN-BFS2-102 | Retail Banking Products and Lifecycle Controls | Foundation |
| IN-BFS2-103 | Corporate and Commercial Banking: Segments and Relationship Management | Foundation |
| IN-BFS2-104 | Structured Lending, Credit Appraisal, and Underwriting Frameworks | Intermediate |
| IN-BFS2-105 | Collections and Recovery: Strategies and Conduct Across Markets | Intermediate |
| IN-BFS2-106 | Microfinance and Financial Inclusion: Models, Risks, and Client Protection | Intermediate |
| IN-BFS2-107 | Non-Bank Financial Institutions: Models, Regulation, and Operations | Advanced |
| IN-BFS2-108 | Credit Risk Management: Portfolio Techniques and Governance | Advanced |
| IN-BFS2-109 | Market and Liquidity Risk Fundamentals for Treasury and ALM | Advanced |
| IN-BFS2-110 | Operational Risk and Basel Frameworks: Event Classification and Resilience | Advanced |
| IN-BFS2-111 | Artificial Intelligence, Fraud Analytics, and Model Risk Management | Advanced |
| IN-BFS2-112 | Know Your Customer and Customer Due Diligence | Intermediate |
| IN-BFS2-113 | Anti-Money Laundering: Frameworks, Typologies, and Program Effectiveness | Advanced |
| IN-BFS2-114 | Cross-Border Banking: Payments, SWIFT, ISO 20022, and Sanctions | Intermediate |
| IN-BFS2-115 | Capital Markets and Securities Operations: Structure and Controls | Advanced |
| IN-BFS2-116 | Asset and Wealth Management: Fundamentals, Suitability, and Regulation | Foundation |
| IN-BFS2-117 | Insurance Products, Distribution, and Conduct | Intermediate |
| IN-BFS2-118 | Payments, Instant Payment Systems, and Digital Financial Services | Intermediate |
| IN-BFS2-119 | Financial Technology: Business Models, Partnerships, and Innovation Governance | Advanced |
D19Mastering Global BFSI (Part 2): Frameworks, Regulation, and Innovation10 Capability Courses
| Code | Capability Course | Level |
|---|---|---|
| IN-BFS3-101 | Global Financial Regulatory Architecture and Standard Setters | Foundation |
| IN-BFS3-102 | Regulatory Structures: United State | Foundation |
| IN-BFS3-103 | Regulatory Structures: United Kingdom | Foundation |
| IN-BFS3-104 | Regulatory Structures: European Union | Foundation |
| IN-BFS3-105 | Regulatory Structures: India | Foundation |
| IN-BFS3-106 | Regulatory Structures: Asia Pacific, Middle East, and Canada | Foundation |
| IN-BFS3-107 | Innovation and Emerging Frameworks: Digital, Data, and AI | Intermediate |
| IN-BFS3-108 | Operational Resilience, Outsourcing, and Third-Party Risk | Intermediate |
| IN-BFS3-109 | Mapping Regulatory Obligations in Global Capability Centers | Intermediate |
| IN-BFS3-110 | Cross-Market Connections and Regulatory Convergence | Intermediate |
D20Global Capability Centers in BFSI: Strategy, Service Models, and Value Creation11 Capability Courses
| Code | Capability Course | Level |
|---|---|---|
| IN-BFS4-101 | Strategic Evolution of BFSI Global Capability Centers | Foundation |
| IN-BFS4-102 | Parent Markets: Who Builds BFSI Centers in India and Beyond | Intermediate |
| IN-BFS4-103 | Service Offerings: Breadth and Depth Across BFSI GCCs | Advanced |
| IN-BFS4-104 | Eleven Archetypes of BFSI Capability Centers | Advanced |
| IN-BFS4-105 | Mandate, Maturity Stages, and Decision Rights | Advanced |
| IN-BFS4-106 | Designing and Appraising Effective GCC Operating Models | Advanced |
| IN-BFS4-107 | Regulation, Risk, Resilience, and Control Across Jurisdictions | Advanced |
| IN-BFS4-108 | Talent, Leadership, and Culture in GCCs | Advanced |
| IN-BFS4-109 | AI and the Next-Generation Global Capability Center | Advanced |
| IN-BFS4-110 | Setting Up, Scaling, and Transforming GCCs | Advanced |
| IN-BFS4-111 | Value Measurement and the Headquarters-Center Partnership | Advanced |
D8Global Capability Centers15 Capability Courses
A practical learning journey for both headquarters stakeholders and center teams, moving beyond cost arbitrage toward strategic enterprise capability.
| Code | Capability Course | Level |
|---|---|---|
| IN-GCC-101 | Introduction to Global Capability Centers: Definitions and Industry Evolution | Foundation |
| IN-GCC-102 | Operating Models: Captive, BOT, Hybrid, and Global Business Services | Foundation |
| IN-GCC-103 | Strategic Location Selection and Market Entry for GCCs | Foundation |
| IN-GCC-104 | Governance, Decision Rights, and Escalation Paths in Global Centers | Intermediate |
| IN-GCC-105 | Service Delivery Excellence: SLAs, KPIs, and Performance Reviews | Intermediate |
| IN-GCC-106 | Compliance and Risk: Data Protection and Transfer Pricing in GCCs | Intermediate |
| IN-GCC-107 | Building Organizational Maturity and Centers of Excellence | Intermediate |
| IN-GCC-108 | Sector-Calibrated Operating Model Design | Intermediate |
| IN-GCC-109 | Cross-Cultural Collaboration and Distributed Team Leadership | Foundation |
| IN-GCC-110 | Strategic Talent Acquisition, Employer Branding, and Career Architecture | Intermediate |
| IN-GCC-111 | Executing Build-Operate-Transfer Transitions and Vendor Governance | Advanced |
| IN-GCC-112 | GCC Mergers, Acquisitions, and Integration Management | Advanced |
| IN-GCC-113 | AI, Automation, and Innovation in Global Capability Centers | Intermediate |
| IN-GCC-114 | Building Enterprise-Facing AI and Product Development Capabilities | Advanced |
| IN-GCC-115 | Communicating GCC Value: Beyond Cost-Savings Narratives | Intermediate |
D9Global Capability Centers: Advanced11 Capability Courses
An advanced practitioner track for global executives, headquarters leaders and center teams. Built around seven durable center models and a diagnostic that repositions a center for sustained enterprise value.
| Code | Capability Course | Level |
|---|---|---|
| IN-GCCA-101 | Why Future-proofing GCCs Matters Now | Advanced |
| IN-GCCA-102 | Identifying Vulnerability Patterns in GCCs | Advanced |
| IN-GCCA-103 | Why the 7 Durable GCC Models Matter Now | Advanced |
| IN-GCCA-104 | 1. The Product Engine GCC Model | Advanced |
| IN-GCCA-105 | 2. The Deep Specialist GCC Model | Advanced |
| IN-GCCA-106 | 3. The Platform Builder GCC Model | Advanced |
| IN-GCCA-107 | 4. The Talent Factory GCC Model | Advanced |
| IN-GCCA-108 | 5. The Innovation Proof Point GCC Model | Advanced |
| IN-GCCA-109 | 6. The Operational Excellence Machine GCC Model | Advanced |
| IN-GCCA-110 | 7. The Strategic Partner GCC Model | Advanced |
| IN-GCCA-111 | Completing Your GCC Diagnostic and Action Plan | Advanced |
D10Agri, Food and Chemicals19 Capability Courses
Covers the agri, food and chemical value chain, from commodity markets and grower ecosystems through manufacturing, food safety, chemical stewardship, supply chains, sustainability and digital agriculture.
| Code | Capability Course | Level |
|---|---|---|
| IN-AFC-101 | Mapping the Agri-Food-Chemical Value Chain | Foundation |
| IN-AFC-102 | Commodity Markets and Risk Management | Intermediate |
| IN-AFC-103 | Building Grower and Producer Partnerships | Foundation |
| IN-AFC-104 | Optimizing Crop Input Portfolios | Advanced |
| IN-AFC-105 | Food Safety, Quality, and Traceability Systems | Intermediate |
| IN-AFC-106 | Chemical Stewardship and Regulatory Compliance | Intermediate |
| IN-AFC-107 | Operational Excellence in Manufacturing and Processing | Intermediate |
| IN-AFC-108 | Designing Resilient Supply Chains | Advanced |
| IN-AFC-109 | Sustainability and Regenerative Practice Integration | Intermediate |
| IN-AFC-110 | Digital Agriculture and Precision Systems | Advanced |
| IN-AFC-111 | Innovation Pipeline and Stage-Gate Discipline | Advanced |
| IN-AFC-112 | Pricing, Contracting, and Value Capture | Intermediate |
| IN-AFC-113 | Fostering an EHS Culture | Intermediate |
| IN-AFC-114 | Customer and Channel Partnership Management | Advanced |
| IN-AFC-115 | Financial Acumen for Industry Leaders | Advanced |
| IN-AFC-116 | Crisis, Recall, and Incident Response Leadership | Advanced |
| IN-AFC-117 | Talent, Safety Leadership, and Frontline Capability | Intermediate |
| IN-AFC-118 | Geopolitics, Trade, and Market Access | Intermediate |
| IN-AFC-119 | Leveraging Global Capability Centers (GCCs) in the Agri-Food-Chemical Industry | Advanced |
D7Healthcare, Pharma and Biotech (Part 1): Hospital Management, Delivery, and Insurance Models9 Capability Courses
For hospitals and provider networks, pharmaceutical manufacturers, medical device firms and digital health businesses. Clinical content is awareness level and does not substitute for licensed clinical training.
| Code | Capability Course | Level |
|---|---|---|
| IN-HCL1-101 | Main Actors in Healthcare Systems | Foundation |
| IN-HCL1-102 | Healthcare Delivery Models and Levels of Care | Intermediate |
| IN-HCL1-103 | Mechanisms of Healthcare Financing | Intermediate |
| IN-HCL1-104 | Structure and Dynamics of the US Health System | Intermediate |
| IN-HCL1-105 | Comparing Global Healthcare Systems | Intermediate |
| IN-HCL1-106 | Forces Reshaping Global Healthcare | Intermediate |
| IN-HCL1-107 | Hospital Management | Intermediate |
| IN-HCL1-108 | Health Insurance Mechanisms and Claims Processing | Advanced |
| IN-HCL1-109 | Assessing Your Role in the Healthcare System | Intermediate |
D11Healthcare, Pharma and Biotech (Part 2): Pharma Manufacturing and Clinical Delivery10 Capability Courses
For pharmaceutical manufacturers, medical device firms and digital health businesses. Clinical content is awareness level and does not substitute for licensed clinical training.
| Code | Capability Course | Level |
|---|---|---|
| IN-HCL2-101 | Global Regulatory Frameworks for Pharma Manufacturing and Clinical Delivery | Foundation |
| IN-HCL2-102 | Integrating Regulatory Strategy into Manufacturing and Clinical Operations | Foundation |
| IN-HCL2-103 | Medical Legal Regulatory (MLR) Review in Global Pharma | Foundation |
| IN-HCL2-104 | Navigating Regulatory Pathways | Foundation |
| IN-HCL2-105 | Implementing GMP and GCP | Intermediate |
| IN-HCL2-106 | Aligning Clinical Operations and Manufacturing for Product Launch and Lifecycle | Intermediate |
| IN-HCL2-107 | Informed Consent, Data Protection, and Post Market Surveillance | Foundation |
| IN-HCL2-108 | Managing Cross-Functional Teams for Regulatory Submissions and Lifecycle Oversight | Foundation |
| IN-HCL2-109 | Jurisdictional Differences in Sourcing, Manufacturing, Clinical Trials, and Pharmacovigilance | Foundation |
| IN-HCL2-110 | Optimizing Workforce Planning and Resource Allocation for Global Operations | Foundation |
D12Healthcare, Pharma and Biotech (Part 3): Biotech21 Capability Courses
| Code | Capability Course | Level |
|---|---|---|
| IN-HCL3-101 | Biotech Applications Across Health, Industry, and Environment | Foundation |
| IN-HCL3-102 | Biologics vs. Small Molecules | Foundation |
| IN-HCL3-103 | Biologic Modalities and Their Clinical and Industrial Uses | Foundation |
| IN-HCL3-104 | Process-Specific Manufacturing and Regulatory Implications for Biologics | Foundation |
| IN-HCL3-105 | Global Biotechnology Industry Structure and Regional Dynamics | Foundation |
| IN-HCL3-106 | Biosimilars: Development, Approval, and Global Market Dynamics | Foundation |
| IN-HCL3-107 | Cold Chain Logistics and Advanced Therapy Distribution | Foundation |
| IN-HCL3-108 | Positioning in the Global Biotech Value Chain | Foundation |
| IN-HCL3-109 | Translational Science: Evidence Appraisal and Program Design | Intermediate |
| IN-HCL3-110 | Drug Discovery, Development, and Biotechnology Platforms | Foundation |
| IN-HCL3-111 | Biomarkers, Patient Selection, and Regulatory Submission | Foundation |
| IN-HCL3-112 | Intellectual Property, Patent Strategy, and Freedom to Operate | Foundation |
| IN-HCL3-113 | Partnering, Licensing, and Portfolio Decision-Making | Foundation |
| IN-HCL3-114 | Biologics Manufacturing: Contamination Control and In-Process Monitoring | Foundation |
| IN-HCL3-115 | Upstream and Downstream Processes in Biologics Production | Foundation |
| IN-HCL3-116 | Technology Transfer, Scale-Up, and Change Management | Foundation |
| IN-HCL3-117 | Advanced Therapies: Cell and Gene Therapy Operations | Foundation |
| IN-HCL3-118 | Vector Manufacturing and Advanced Therapy Supply Chains | Foundation |
| IN-HCL3-119 | Potency Testing, Release, and Hospital Interface for Living Products | Foundation |
| IN-HCL3-120 | Long-Term Follow-Up and Pharmacovigilance in Cell and Gene Therapy | Foundation |
| IN-HCL3-121 | Artificial Intelligence in Biotechnology: Tools, Integration, and Future Potential | Foundation |
D3Advertising, Marketing, and Media (Part 1): Industry Foundations and Business Economics13 Capability Courses
For advertising agencies, holding company networks, media owners, production houses and in house brand studios.
| Code | Capability Course | Level |
|---|---|---|
| IN-AMM1-101 | Mapping the Industry: The Advertising, Marketing and Media Value Chain | Foundation |
| IN-AMM1-102 | How Each Player Makes Money: Revenue Models and Margin Drivers | Intermediate |
| IN-AMM1-103 | Structural Forces: Trends Reshaping the Industry | Foundation |
| IN-AMM1-104 | Reading the Industry Like an Analyst: Evidence and Positioning | Foundation |
| IN-AMM1-105 | Agency Operating Models: Components and Archetypes | Intermediate |
| IN-AMM1-106 | Workflow, Stage Gates, and Decision Rights in Agencies | Foundation |
| IN-AMM1-107 | Reconciling Revenue, Margin, and Resource Models | Intermediate |
| IN-AMM1-108 | Holding Company Structures: Layers, Incentives, and Group Economics | Foundation |
| IN-AMM1-109 | Allocations, Transfer Pricing, and Capability Centers | Intermediate |
| IN-AMM1-110 | Acquisition, Integration, and Portfolio Management in Groups | Advanced |
| IN-AMM1-111 | Broadcast, Over-the-Top, and Streaming Business Economics | Advanced |
| IN-AMM1-112 | Publishing and Subscription Media | Foundation |
| IN-AMM1-113 | Advertising Technology Businesses and Platform Economics | Intermediate |
D13Advertising, Marketing, and Media (Part 2): Brand, Creative, and Content Production Mastery9 Capability Courses
For advertising agencies, holding company networks, media owners, production houses and in house brand studios.
| Code | Capability Course | Level |
|---|---|---|
| IN-AMM2-101 | Mastering Creative Quality: Briefing, Feedback, and Production Discipline | Foundation |
| IN-AMM2-102 | Developing and Evaluating Creative Ideas with Commercial Rigor | Foundation |
| IN-AMM2-103 | Effective Feedback and Approval Processes in Creative Work | Foundation |
| IN-AMM2-104 | Campaign Production Planning: From Concept to Execution | Foundation |
| IN-AMM2-105 | Building Brand Strategy: Commercial Value, Analysis, and Positioning | Intermediate |
| IN-AMM2-106 | Constructing and Translating Brand Position into Creative and Media Briefs | Intermediate |
| IN-AMM2-107 | Designing Content Production Systems for Scale and Consistent Quality | Intermediate |
| IN-AMM2-108 | Rights, Licensing, and Asset Control in Content Production | Intermediate |
| IN-AMM2-109 | Harnessing Generative AI | Advanced |
D14Advertising, Marketing, and Media (Part 3): Audience, Media, Precision and Commerce10 Capability Courses
For advertising agencies, holding company networks, media owners, production houses and in house brand studios.
| Code | Capability Course | Level |
|---|---|---|
| IN-AMM3-101 | Translating Business Objectives into Actionable Media Plans | Intermediate |
| IN-AMM3-102 | Reach, Frequency, and Channel Roles in Media Planning | Intermediate |
| IN-AMM3-103 | Negotiation Levers and In-Flight Optimization Protocols | Intermediate |
| IN-AMM3-104 | Automated Buying: Programmatic Ecosystems and Auction Dynamics | Intermediate |
| IN-AMM3-105 | Creator Economy: Evidence-Based Partnerships and Program Design | Intermediate |
| IN-AMM3-106 | Measurement Frameworks: From Correlation to Causal Impact | Intermediate |
| IN-AMM3-107 | Precision Marketing: Investment Decisions and Data Foundations | Intermediate |
| IN-AMM3-108 | Precision Marketing: Decision Logic, Fairness, and Incremental Measuremen | Intermediate |
| IN-AMM3-109 | Digital Commerce: Channel Economics, Retail Media, and the Digital Shelf | Intermediate |
| IN-AMM3-110 | Commerce Profitability: Promotions, Pricing, and Joint Planning | Intermediate |
D15Advertising, Marketing, and Media (Part 4): Client, Commercial, and Regulated Practice7 Capability Courses
For advertising agencies, holding company networks, media owners, production houses and in house brand studios.
| Code | Capability Course | Level |
|---|---|---|
| IN-AMM4-101 | Client Servicing and Account Management | Foundation |
| IN-AMM4-102 | Disciplined Pitching and New Business Development | Foundation |
| IN-AMM4-103 | Agency Pricing, Scoping, and Fee Models | Foundation |
| IN-AMM4-104 | Retainer Profitability and Utilization Management | Foundation |
| IN-AMM4-105 | Advertising Standards, Disclosure, and Regulation | Intermediate |
| IN-AMM4-106 | Public Relations and Communications Agency Operating Models | Intermediate |
| IN-AMM4-107 | Outcome-Focused Communications Programs and Crisis Readiness | Intermediate |
D16Advertising, Marketing, and Media (Part 5): Capability Centers and In-House Marketing Engines11 Capability Courses
For advertising agencies, holding company networks, media owners, production houses and in house brand studios.
| Code | Capability Course | Level |
|---|---|---|
| IN-AMM5-101 | Global Capability Center Fundamentals and Value Curve Progression | Advanced |
| IN-AMM5-102 | Strategic Sourcing and Hybrid Capability Planning | Advanced |
| IN-AMM5-103 | Creative Capability Centers: Stack, Context, and Talent Retention | Advanced |
| IN-AMM5-104 | High Volume Production: Studio Design and Quality Controls | Advanced |
| IN-AMM5-105 | Media Planning, Buying, and Activation | Advanced |
| IN-AMM5-106 | Marketing Science and Analytics | Advanced |
| IN-AMM5-107 | Market Research and Insights | Advanced |
| IN-AMM5-108 | Public Relations and Communications | Advanced |
| IN-AMM5-109 | Capability Centers for Health and Life Sciences Marketing | Advanced |
| IN-AMM5-110 | Always-On Operations | Advanced |
| IN-AMM5-111 | Building a Connected Marketing Engine in Your Capability Center | Advanced |
D17Advertising, Marketing, and Media (Part 6): Health and Pharma Marketing13 Capability Courses
For advertising agencies, holding company networks, media owners, production houses and in house brand studios.
| Code | Capability Course | Level |
|---|---|---|
| IN-AMM6-101 | Health and Pharma Marketing | Foundation |
| IN-AMM6-102 | Regulatory Architecture and Authority Mapping | Foundation |
| IN-AMM6-103 | Label-First Claim Construction and Evidence Integration | Intermediate |
| IN-AMM6-104 | Medical, Legal, and Regulatory Review Coordination | Intermediate |
| IN-AMM6-105 | Barrier-First Professional Segmentation and Omnichannel Engagement | Intermediate |
| IN-AMM6-106 | Orchestration, Consent, and Attribution in Professional Engagement | Intermediate |
| IN-AMM6-107 | Patient Communication Design for Comprehension and Context | Intermediate |
| IN-AMM6-108 | Support Program Design, Vendor Management, and Ethics | Intermediate |
| IN-AMM6-109 | Advocacy Relationships and Balanced Program Measurement | Intermediate |
| IN-AMM6-110 | Non-Promotional Scientific Communications and Boundary Management | Intermediate |
| IN-AMM6-111 | Field Medical Insight Capture and Quality Measurement | Intermediate |
| IN-AMM6-112 | Managing Global Capability Centers in Regulated Health Marketing | Intermediate |
| IN-AMM6-113 | Review Coordination, Claims Library, and Inspection Readiness | Intermediate |
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